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InDesign CC2020 (v15.0.2) crashes when opening large file on Windows 10

New Here ,
Apr 22, 2020

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Hi!

I'm using InDesign version 15.0.2 in a Windows 10 Core I5 8th Gen with a GeForce MX230.

 

When I try to open a large file sized 7.8 MB with 472 pages, it opens it for a while and, after like 10 seconds, it crashes. I mean, it just closes. I opened the same file in a Mac, saved as, and got the same problem in PC. Same problem if I save to a IDML. I also tried to reopen InDesign deleting preferences, but it didn't work.

 

Please, anyone can help me?

 

{Renamed by MOD}

 

Hi Ashutosh!

 

Thank you for your response. Yes, it happens only with one file. A friend of mine openned the file in a Mac and splited the file, so I could open it. Seems like there is a problem with some forced line breaks, I don't know. But I think InDesign shouldn't just close.

 

I would like to share the file, but because of rights I need to share privatly. How can I do it?

 

Best regards.

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InDesign CC2020 (v15.0.2) crashes when opening large file on Windows 10

New Here ,
Apr 22, 2020

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Hi!

I'm using InDesign version 15.0.2 in a Windows 10 Core I5 8th Gen with a GeForce MX230.

 

When I try to open a large file sized 7.8 MB with 472 pages, it opens it for a while and, after like 10 seconds, it crashes. I mean, it just closes. I opened the same file in a Mac, saved as, and got the same problem in PC. Same problem if I save to a IDML. I also tried to reopen InDesign deleting preferences, but it didn't work.

 

Please, anyone can help me?

 

{Renamed by MOD}

 

Hi Ashutosh!

 

Thank you for your response. Yes, it happens only with one file. A friend of mine openned the file in a Mac and splited the file, so I could open it. Seems like there is a problem with some forced line breaks, I don't know. But I think InDesign shouldn't just close.

 

I would like to share the file, but because of rights I need to share privatly. How can I do it?

 

Best regards.

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Adobe Employee ,
Apr 23, 2020

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Hi Lucas,

 

Sorry to hear about your experience.  Does it happen on a specific file?
Would you mind sharing the file with us if it is not sensitive?
You may save the file on Creative Cloud storage(or any other cloud storage you prefer) and share the link with us here.
Looking forward to your response.

 

Regards,

Ashutosh

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New Here ,
Apr 23, 2020

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Hi Ashutosh!

 

Thank you for your response. Yes, it happens only with one file. A friend of mine openned the file in a Mac and splited the file, so I could open it. Seems like there is a problem with some forced line breaks, I don't know. But I think InDesign shouldn't just close.

 

I would like to share the file, but because of rights I need to share privatly. How can I do it?

 

Best regards.

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Adobe Employee ,
Apr 23, 2020

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Thanks for responding. Glad you were able to solve the issue by splitting the file. This is the best thing to do when you have a situation like this. I have sent you a DM. Please check. Thanks!

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