I've been trying to research and figure this out for about a month with no luck. Suddenly, InDesign no longer works. When I launch, it goes through the typical startup screen, then opens the welcome page just fine. Then, I can NOT click on anything. I can't minimize it, click any menus, launch buttons, etc. It acts like it is unresponsive but I get no errors as such. The only thing I can do is go to task manager to close it.
Things I've tried:
-installing different versions (both 2020 and 2021 versions do this)
-resetting preferences (via ctrl-alt-shift)
-manually deleting all pref and cache folders manually and restarting program
When I go to task manager it shows 0% CPU usage.
Has anyone else had this happen and know a fix? This is getting to the level of urgent!
Windows 10 (up-to-date)
50+ GB of space available
Is your Windows 10 updated to the most recent version? Are you sure that the problem is program related and not a problem with your computer?
Yes, Windows 10 is up-to-date. I don't know if it is OS related or program related, but I know it ran fine, and then after some updates it no longer works. As I said before, it fully loads, but the home screen and the entire interface is unusable.
Any third-party plugins/extensions? Any third-party anti-virus?
Nothing new since the last time it worked. No plugins or extensions, and just running malwarebytes.
I hope your issues is resolved now. If it isn't, I'd request you to follow this community post(https://community.adobe.com/t5/indesign/resolve-slow-performance-and-unexpected-behavior-of-indesign...) & let us know if it helps.