InDesign crashed when exporting to pdf -- recovery files unable to open

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Jan 29, 2021 Jan 29, 2021

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Running InDesign 16.0.2 on macOS Catalina - Finished an ad design and when I went to export it as a PDF, InDesign crashed. Being under deadline I went into stress shock so don't even recall what the error report read or if I selected to have it sent.

 

I have gone into the InDesign Recovery folder and there are a few files listed there from the time of the crash; however, I am unable to open the InDesign documents. Error reads: Cannot open the file DBTmp........ Adobe InDesign may not support the file format, a plug-in that supports the file format may be missing, or the file may be open in another application.

 

Have spent too much time already trying to figure this out so any help getting one of the recovery files open will be greatly appreciated. Hoping to not have to recreate the whole ad over!

TOPICS
Bug, How to, Import and export

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