InDesign crashes after computer sleeps

[defaultatoee5204kie]

Hopefully somneone can help.

InDesign (16.1) crashes every time after my computer wakes from sleep.

Computer: iMac (Retina 5K, 27-inch, 2020), 3.6 GHz 10-Core Intel Core i9, 128 GB 2667 MHz DDR4, maxOS Big Sur version 11.2.1.

Thanks

[Derek Cross]

Try resetting your InDesign preferences to see if that makes any difference:

1) Close InDesign
2) Double click on Adobe InDesign's icon to launch it
3) QUICKLY hold down Ctrl+Alt+Shift. (for Windows) or CTL+OPT+CMD+Shift (for Mac OS X)
4) When a dialog appears, ask you “Delete InDesign Preference Files?” Click Yes.

(If you don't see the question do it again.)

[defaultatoee5204kie]

Hi,

Thanks for the response.

Yes, I have tried resetting InDesign preferences. I'm afraid this doesn't fix the problem.

[Derek Cross]

Might be worth using the Adobe Cleaner Tool: https://helpx.adobe.com/uk/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

[defaultatoee5204kie]

Thanks for the suggestion.

I downloaded the Adobe Cleaner tool and followed the instructions last night.

Worked through the day with fingers crossed and unfortunately the problem persists.

[Derek Cross]

How much spare disk capacity do you have on your system?

Do you have a third party plugin like a font manager installed?

Does the. crashing happen with all documents or just one particular one?

[defaultatoee5204kie]

– I have plenty of storage.

– No third party plugins. No font manager.

– Crashes with all documents. Consistently happens when the computer wakes from sleep no matter what document I have open. Also crashes when waking from sleep when no document is open. Also crashes frequently at seemingly random points throughout the day. 

[Derek Cross]

Might be worth getting your graphics card checked out.