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InDesign Crashes Before It Opens

New Here ,
Apr 15, 2020

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I have followed all these steps and InDesign is still not opening. Please I need help! I have very important projects put on hold.

 

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InDesign Crashes Before It Opens

New Here ,
Apr 15, 2020

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I have followed all these steps and InDesign is still not opening. Please I need help! I have very important projects put on hold.

 

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Apr 15, 2020 0
Adobe Employee ,
Apr 15, 2020

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Hi there,

 

Sorry to hear about your experience. Would you mind sharing version of OS and InDesign? 
Please make sure your OS and InDesign is updated to the latest version. Also, try resetting the InDesign preferences once. Follow instructions on help article 

 https://helpx.adobe.com/indesign/using/setting-preferences.html 

 

**Please note that resetting preferences will remove all the custom settings and InDesign will launch with default settings. You can also take a backup of the folders in case you want to. Location is mentioned in the article.  Let us know how it goes.

You may also share the crash report with us using the Pastebin here or following the steps provided on help article https://helpx.adobe.com/in/indesign/kb/submit-crash-reports.html
Looking forward to your response.

 

Regards,

Ashutosh

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Apr 15, 2020 0
New Here ,
Apr 15, 2020

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Hi Ashutosh,

 

Thanks for the response.

I'm running on the latest version of Catalina and InDesign.

 

I'll try the steps above and revert to you.

 

Many thanks,

 

 

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Apr 15, 2020 0
New Here ,
Apr 15, 2020

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Hi Ashutosh,

 

Unfortunately I cannot reset InDesign preferences because it won't even up. The image below shows how far it goes before the beach ball of death starts rolling. Now because it's not opening, a crash report cannot be created.

 

Now I notice Adobe Photoshop is also not launching.

 

Is there an issue with Catalina? What am I doing wrong? Am I the only one facing these problems?

Unhappy in Ottawa, Canada


 

 

 

This is how far I get each time I launch InDesignThis is how far I get each time I launch InDesign

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Apr 15, 2020 0
Adobe Employee ,
Apr 15, 2020

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Thank you for providing the details. You mentioned that Photoshop is also not responding.
Please try creating a new administrator user account on your machine and see if the apps are working there. Follow instructions on help article https://support.apple.com/en-in/guide/mac-help/mtusr001/mac to know how to setup new user.

If they are not, I'd recommend using the Creative Cloud Cleaner Tool(https://helpx.adobe.com/in/creative-cloud/kb/cc-cleaner-tool-installation-problems.html) to remove the programs and install them again. Let us know how it goes. Thanks!

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Apr 15, 2020 0
New Here ,
Apr 16, 2020

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I followed the steps above a few times until InDesign eventually launched yesterday evening. 

 

Then this morning it wouldn't launch again! I've gone through the steps severally to no avail. 

 

This is very frustrating to say the least. I don't know what else to do.

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Apr 16, 2020 0
Adobe Employee ,
Apr 17, 2020

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Sorry to hear about that. Looks like Adobe one-on-one support will be able to help you out here. Please click on https://helpx.adobe.com/support.html , click on chat icon at bottom right to begin the conversation. They'll be able to perform remote troubleshooting on the machine and will be able to help you out accordingly. Thanks!

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Apr 17, 2020 0