• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
1

InDesign crashes in Big Sur on Mac Pro because of graphic card

Community Beginner ,
May 24, 2021 May 24, 2021

Copy link to clipboard

Copied

InDesign 16.2.1 crashes by opening on a new Mac Pro, AMD Radeon Pro Vega II Duo. OS Big Sur  installation from scratch. InDesign doesn't support the graphic card??  Photoshop latest version also doesn't support the graphic card. Here at least I have the possibility to switch to processor

TOPICS
Bug , Performance

Views

333

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 2 Correct answers

Community Expert , May 25, 2021 May 25, 2021

Are you speaking about an M1 MacBook Pro? If so, there is a beta version of InDesign so far. The regular version is incompatible.

Votes

Translate

Translate
LEGEND , Jun 04, 2021 Jun 04, 2021

Hi there,

 

Apologies for the delayed response. We're sorry to hear about your experience. We thank you for sharing the system information. Does it crash while launching or when you try to open/edit a document?
I'd recommend you to try the steps suggested on this community post(https://community.adobe.com/t5/indesign/advanced-troubleshooting-for-launch-issues/td-p/11394034?page=1) & let us know if it helps to improve the performance and stability.

Regards,

Ashutosh

Votes

Translate

Translate
Community Expert ,
May 25, 2021 May 25, 2021

Copy link to clipboard

Copied

Are you speaking about an M1 MacBook Pro? If so, there is a beta version of InDesign so far. The regular version is incompatible.

Mike Witherell

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
May 25, 2021 May 25, 2021

Copy link to clipboard

Copied

Mac Pro (2019)

2.5 GHz 28-Core Intel Xeon W

384 GB 2933 MHz DDR4

2x AMD Radeon Pro Vega II Duo 32 GB

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
LEGEND ,
Jun 04, 2021 Jun 04, 2021

Copy link to clipboard

Copied

LATEST

Hi there,

 

Apologies for the delayed response. We're sorry to hear about your experience. We thank you for sharing the system information. Does it crash while launching or when you try to open/edit a document?
I'd recommend you to try the steps suggested on this community post(https://community.adobe.com/t5/indesign/advanced-troubleshooting-for-launch-issues/td-p/11394034?pag...) & let us know if it helps to improve the performance and stability.

Regards,

Ashutosh

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines