Highlighted

InDesign crashes on "Object Export Options"

Community Beginner ,
Dec 18, 2017

Copy link to clipboard

Copied

Mac OS 10.11.6, Indesign CC 2017.1, Build 12.1.0.56

InDesign crashes every time I choose the Object Export Options command. I have tried trashing the preferences file. I have tried resetting the PRAM. It used to work but now consistently does not. I cannot pinpoint when it stopped working or what has changed. Four other designers with the same configuration are not experiencing the same problem. Any ideas how to solve this problem?

Views

412

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

InDesign crashes on "Object Export Options"

Community Beginner ,
Dec 18, 2017

Copy link to clipboard

Copied

Mac OS 10.11.6, Indesign CC 2017.1, Build 12.1.0.56

InDesign crashes every time I choose the Object Export Options command. I have tried trashing the preferences file. I have tried resetting the PRAM. It used to work but now consistently does not. I cannot pinpoint when it stopped working or what has changed. Four other designers with the same configuration are not experiencing the same problem. Any ideas how to solve this problem?

Views

413

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Dec 18, 2017 0
Adobe Community Professional ,
Dec 18, 2017

Copy link to clipboard

Copied

I would update the operating system (macOS High Sierra 10.13.2) and indesign (13.0.1)

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Dec 18, 2017 1
Adobe Community Professional ,
Dec 18, 2017

Copy link to clipboard

Copied

No problems here with latest macOS 10.13.2 and InDesign update 13.0.1.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Dec 18, 2017 1
Adobe Employee ,
Jan 04, 2018

Copy link to clipboard

Copied

Hi Saschriver63,

Did Vladan's suggestion work for you or are you still experiencing issues? Let us know if you need further assistance.

Best,

Wren

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jan 04, 2018 0
New Here ,
Jan 05, 2020

Copy link to clipboard

Copied

I am having the same issues. it just started today.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jan 05, 2020 0
New Here ,
Jan 14, 2020

Copy link to clipboard

Copied

Is there an update that address this issue. I am still having the same problem.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jan 14, 2020 0
Adobe Employee ,
Jan 14, 2020

Copy link to clipboard

Copied

Hi there,

 

Sorry to hear about the trouble you are facing with InDesign. I would request if you can share a few more details like:

 

  1. The exact version of InDesign and the Operating System.
  2. Is this happening on a specific file or on multiple files?
  3. If possible please share a few screenshots or a small video of the workflow.

 

Regards

Rishabh

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jan 14, 2020 0
New Here ,
Jan 14, 2020

Copy link to clipboard

Copied

This is happening on all documents. The version of InDesign is v14.03 and this is on a windows system. When you right click on the image and select object export options. The program would used to crash. Now it does not crash but the command is non responsive and nothing pops up to insert an alt tag.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jan 14, 2020 0
Adobe Employee ,
Jan 15, 2020

Copy link to clipboard

Copied

Thanks for sharing the details. I'd recommend resetting the preferences for InDesign. To reset the preferences, please follow the steps below:

 

  • Close all Adobe applications. 
  • Go to Locations : 
  • C:\Users\user\AppData\Roaming\Adobe  
  • C:\Users\user\AppData\Local\Adobe. 
  •  Rename InDesign folders to InDesign.old 
  • Launch InDesign from CC. 

 

Disclaimer: Please note that resetting preferences will remove all the custom settings and InDesign will launch with default settings. This way all your old settings will be saved in .old folders and InDesign will recreate new folders with default settings.  

 

Let us know if this helps or if you need any further assistance.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jan 15, 2020 1
New Here ,
Sep 18, 2020

Copy link to clipboard

Copied

I am running MacOS 10.13.6 and using InDesign 15.1.2. Until today (18th September 2020) everything was fine. Now everytime I use Object Export Objects to create an artefact InDesign crashes. I need to URGENTLY solve this problem as I create accessible documents/PDF's on a daily basis and work on Covid 19 material that needs posting online. Please can someone at Adobe or a fellow community member offer a solution to this problem.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Sep 18, 2020 0