InDesign crashes when importing .doc or .docx

Community Beginner ,
Feb 20, 2017 Feb 20, 2017

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Hello,

since Adobe CC InDesign crashes when I try to import a .doc or .docx file. I tested it with a document containing only the word "Text", no special characters used.
Tested in my organization on several computers (all Windows, 7,8.1 and 10 - everywhere the same problem.
I don't use it very often and hoped in future versions this problem would be solved, but ... nope.
My workaround is to save the Word file as .rtf and then place it in the document, this works. But now I need to place a complex document, so the workaround is not enough for me.

Anyone else here with that problem or a solution? The Adobe Support couldn't help me out.

Thank you for your help

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correct answers 1 Correct Answer

Community Beginner , Feb 21, 2017 Feb 21, 2017
After a restart I tried it again with my test.docx file (not from a server, only local) and it worked. I think the problem is my Office program: I usually use SoftMaker Office 2016 and I got a lot of .doc files created with it. When I place these files, InDesign crashes. I saved these files again in SoftMaker Office als docx, and that worked. When I place .docx files created with an older version of SoftMaker Office, InDesign crashes too. Tried it with LibreOffice, too: InDesign crashes when pla...

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Adobe Community Professional ,
Feb 20, 2017 Feb 20, 2017

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Version of InDesign?

I've not heard of this problem before. Can you provide a test file we can download for a site like Dropbox?

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Adobe Community Professional ,
Feb 20, 2017 Feb 20, 2017

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Hi,

Can you confirm the version of InDesign and Word you are using?

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Community Beginner ,
Feb 20, 2017 Feb 20, 2017

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Problems with InDesign CC, CC2015, CC2017 (every Version), MS Office 2010

Link to the test file: goo.gl/kF1y9S

It's a document only with the word "Text" in Arial ...

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Adobe Community Professional ,
Feb 20, 2017 Feb 20, 2017

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I was able to place the file just fine in InDesign CC 2017. No crashing.

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Community Beginner ,
Feb 20, 2017 Feb 20, 2017

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Hmm ... okay, thank you.

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Adobe Community Professional ,
Feb 20, 2017 Feb 20, 2017

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Well, that doesn't help you. The question is why 3 different versions of InDesign are crashing on File > Place. I'm hoping someone else will have some ideas for you.

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Adobe Community Professional ,
Feb 21, 2017 Feb 21, 2017

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Hi akademie,

did you try to place the docx file from a server volume?
Or perhaps by using a VPN channel to a volume on a server?

Tested your docx file without any special problems.

German InDesign CC 2017 on German Mac OSX 10.10.5.

The only problem with the applied paragraph style was the used font.

Paragraph sytle "Normal" should have used PT Sans, but Arial was applied:

Placed-docx-file-deviation-with-used-font.png

Regards,
Uwe

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Community Beginner ,
Feb 21, 2017 Feb 21, 2017

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After a restart I tried it again with my test.docx file (not from a server, only local) and it worked.
I think the problem is my Office program: I usually use SoftMaker Office 2016 and I got a lot of .doc files created with it. When I place these files, InDesign crashes. I saved these files again in SoftMaker Office als docx, and that worked. When I place .docx files created with an older version of SoftMaker Office, InDesign crashes too.
Tried it with LibreOffice, too: InDesign crashes when placing .doc files, .docx works.

I think I got the solution, thanks all for your help!

Best regards,

Lars

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Adobe Community Professional ,
Feb 21, 2017 Feb 21, 2017

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Thank you so much for coming back with that information. I had never even heard of SoftMaker Office until you mentioned it. It does sound like there are incompatibilities that you are now aware of, and understand how to get around. Glad you are back on track.

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Community Beginner ,
Feb 21, 2017 Feb 21, 2017

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Hello BarbBinder,
SoftMaker Office is a suite only available for Linux and Windows and I love it. As an InDesign lover and MSOffice-Hater it's the best solution for me: the workflow is a mix of InDesign and Word. One reason why I never could switch to Mac , I would miss it ...
I will contact the SoftMaker support and describe my problem, I hope they fix the incompatibilities.

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Adobe Community Professional ,
Feb 21, 2017 Feb 21, 2017

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You could also log a feature request here:

Wishform - Adobe InDesign

But keep in mind that this needs to impact enough people to make it worth Adobe's time and energy to address.

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Adobe Community Professional ,
Feb 21, 2017 Feb 21, 2017

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Hi Lars,

could it be that the docx or doc files are still open in your applications while placing them to an InDesign page?

Or if the files are not open in the applications at least the apps are open and the file system consider the doc or docx files not closed until you quit the word processor apps?

Regards,
Uwe

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Community Beginner ,
Feb 21, 2017 Feb 21, 2017

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Hi Uwe,

that's a good point.
I tested it a few minutes ago – SoftMaker Office/MS Word are closed, no processes running in the background: InDesign crashes when I place a doc file. The .docx file from Softmaker Office works.
I think the problem only affects SoftMaker Office 2013, but I now only use the newer version where it works with .docx files without any problems.

Best regards,
Lars

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New Here ,
Feb 20, 2020 Feb 20, 2020

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I have a similar issue with latest InDesign 2020. Trying to import or place a .doc or .docx from the latest Word 16.33 crashes InDesign. Using iMac 27" running 10.15.30. Rebooting the computer does not solve the problem.

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New Here ,
May 16, 2020 May 16, 2020

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I have this issue as well. One particular docx-file has now crasched  my InDesign four times in a row. Only this one document. It is created with Microsoft Office and I'm using latest InDesing CC on iMac 27"". A bit frustrating because the textfile is quite complicated with endnotes and all. It's a scientific article. I really need this to work asap. Thankful for any help I can get.

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New Here ,
May 23, 2020 May 23, 2020

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I have the same problem here! 

First it happended with a really big .docx file so I split it, and it first worked. Yesterday with the first part everything went well. But today with the second chapter it crashed inmediatly without saying anything.

I tried cleaning all the unused word styles, and also de footnotes properly because I saw this post: http://philgons.com/2011/07/why-indesign-crashes-when-placing-word-documents-and-how-to-fix-it/ 

Check it out, maybe it does work for you

Anyway, I dont know how to fix it.

 

 

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New Here ,
May 10, 2021 May 10, 2021

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Same problem here, MacBook Pro 2020 / BigSur 11.2.3, Ind. cc 2021 (up to date) and Microsoft Word v16.48

Instant crash on import big document with complex structure (links, pictures, index, etc.)

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