InDesign Crashes when Placing .docx

Contributor ,
Nov 07, 2019 Nov 07, 2019

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Adobe InDesign 14.0.3 and 15.0 (tried with both)

macOS Mojave 10.14.6

Microsoft Word for Mac 16.16.15

 

Hi all, I'm trying to place a MS Word for Mac document into InDesign, but it keeps crashing.

I suspect this is caused by the character/paragraph styles issues in MS Word side.

 

The original .docx file that client gave me was plagued with muddled styles, so I saved it to another copy, then cleaned up the styles in the word document.

 

Below: how the original file looked like (MS Word for Mac)

Screen Shot 2019-11-08 at 00.46.27.png

 

Below: how the document looked like after cleaned up

Screen Shot 2019-11-08 at 00.56.54.png

 

I cleaned up so it's easier to place into InDesign (less overrides, more consistent, etc.), but I guess that created something that caused the issue.

 

But now that I've cleaned it, InDesign keeps crashing when I tried to place the document. The original file, while muddled with many styles, doesn't create a crash if placed.

 

My question are:

  1. What are the common issues that cause InDesign to crash upon placing a .docx?
  2. Is there a work around to this? (i.e. using different import options)

 

I'm attaching the .docx files HERE if anyone can kindly help check/emulate the issue.

1. Original.docx (original file from client that I can import into InDesign, but plagued with inconsistent styles)

2. CleanedUp.docx (modified file that I tried to clean up the styles in the original document; cannot be imported into InDesign without crashing)

 

*edit

So far I've tried:

1) Saving the .docx document into .doc (doesn't work)

2) Saving the .doc back into .docx (also doesn't work)

3) Tried using InDesign CC 2020 and 2019 (both doesn't work)

 

Thank you so much.

TOPICS
Bug, How to, Import and export

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correct answers 1 Correct Answer

Adobe Community Professional , Nov 07, 2019 Nov 07, 2019
Accept all changes and turn off track changes in Word works.

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Adobe Community Professional ,
Nov 07, 2019 Nov 07, 2019

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Accept all changes and turn off track changes in Word works.

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Contributor ,
Nov 09, 2019 Nov 09, 2019

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Thank you!

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New Here ,
Jan 27, 2021 Jan 27, 2021

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Hi Creamer Training,

I find myself in the same situation wuts23143389 was.

In my case:

16.0.2 InDesign

16.45 Word

10.14.06 MacOs (Mojave)

 

Word file also properly styled.
I read your suggestion and, ¡full of hope! try it.

But it doesen't work for me 😢

 

If you or someone have found another solution I'll would skip the copy/paste way.

Thanks,

Edwin

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