InDesign crashes when use Publish Online on macOS Big Sur

Community Beginner ,
Nov 26, 2020

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When I try to use Publish Online in InDesign on my Mac, it crashed my PC and have to reboot.  I also can't use export to html also (don't know if it's related).  Pleas help!

 

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Performance, Publish online

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InDesign crashes when use Publish Online on macOS Big Sur

Community Beginner ,
Nov 26, 2020

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When I try to use Publish Online in InDesign on my Mac, it crashed my PC and have to reboot.  I also can't use export to html also (don't know if it's related).  Pleas help!

 

{Renamed by MOD}

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Performance, Publish online

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65

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Nov 26, 2020 0
Adobe Employee ,
Nov 26, 2020

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Hi there,

 

Sorry to hear about your experience. Would you mind sharing version of the OS & InDesign? Does it happen with a spcific document or all? Do you work on documents saved on local drive or network?

This information will help us assist you accordingly. Looking forward to your response.

 

Regards,

Ashutosh

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Nov 26, 2020 0
Community Beginner ,
Nov 27, 2020

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Hello Ashutoh.  I'm on macOS Big Sur 11.0.1, InDesign 16.0.  It crashed on all docuemtns I've tried...complicated ones and simple, one-page ones.  Files are saved on my icloud drive.  Can you help?  Thank you.

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Nov 27, 2020 0
Adobe Community Professional ,
Nov 27, 2020

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Hi Home1Run,

what happens if your InDesign document is not saved on your iCloud drive but in your Desktop folder?

 

Regards,
Uwe Laubender

( ACP )

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Nov 27, 2020 0
Community Beginner ,
Nov 27, 2020

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Hello Uwe.  I tried that..saved a document to my hard drive...same thing occurred...crashed as soon as I clicked on Publish.

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Nov 27, 2020 0
Adobe Employee ,
Nov 27, 2020

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Hi there,

 

Thanks for sharing the details. Could you please try the steps shared on this page (https://community.adobe.com/t5/indesign/advanced-troubleshooting-for-launch-issues/td-p/11394034?pag...) and share your observations with us?

 

Regards,

Srishti

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Nov 27, 2020 0
Home1Run LATEST
Community Beginner ,
Dec 04, 2020

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i tried to use Publish Online in the Safe Boot mode and it did work.  However, I didn't like the results so I don't want to use that process.  But if I do, I still don't kow what is cusing InDesign to crash.

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Dec 04, 2020 0