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InDesign crashes whenever I try to hyperlink - in a specific document

New Here ,
Nov 10, 2016

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Hi All,

InDesign CC 2017 keeps crashing on me whenever I try to create a new hyperlink to anything. I already have about 20 hyperlinks made, and am still able to make them in other documents. Any suggestions on what could be causing this?

Thanks,

Maggie

Hi Brad,

A fix has been provided to resolve this issue.

Please try the steps mentioned at this troubleshooting page https://helpx.adobe.com/indesign/kb/crash-hyperlinks-panel-quick-apply.html to resolve your issue, if still facing.

Let me know if it works for you.

Thanks,

Monica Singh

InDesign Team

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InDesign crashes whenever I try to hyperlink - in a specific document

New Here ,
Nov 10, 2016

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Hi All,

InDesign CC 2017 keeps crashing on me whenever I try to create a new hyperlink to anything. I already have about 20 hyperlinks made, and am still able to make them in other documents. Any suggestions on what could be causing this?

Thanks,

Maggie

Hi Brad,

A fix has been provided to resolve this issue.

Please try the steps mentioned at this troubleshooting page https://helpx.adobe.com/indesign/kb/crash-hyperlinks-panel-quick-apply.html to resolve your issue, if still facing.

Let me know if it works for you.

Thanks,

Monica Singh

InDesign Team

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Nov 10, 2016 0
Adobe Community Professional ,
Nov 10, 2016

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If it only happens in this document, save the file as IDML and reopen.

If it happens in every document you test, try restoring your InDesign preferences:

Trash, Replace, Reset, or Restore the application Preferences

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Nov 10, 2016 0
New Here ,
Nov 10, 2016

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I tried saving it as an IDML, and also back to an INDD from that document - both still crashed.

I also reinstalled indesign and reset preferences- same issue.

It's only this document.

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Nov 10, 2016 0
Adobe Community Professional ,
Nov 10, 2016

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Are these hyperlinks to text? Or to an object? Or both?

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Nov 10, 2016 0
Community Beginner ,
Nov 10, 2016

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Hi Maggie,

I am Sushil from InDesign team. Can you provide following information about the issue so that we can reproduce the issue at our end.

1. Are you facing the issue with specific document? Please provide the document in which you are facing the issue.

2. What is the configuration of your system?

3. Were you facing the same issue in older version of InDesign? or is it a recent issue in InDesign CC 2017?

Thanks,

Sushil Kumar Srivastava

InDesign Team

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Nov 10, 2016 0
Explorer ,
Nov 11, 2016

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Hi Sushil,

I'm having the same problem with an InDesign 2015.4 document when I open in 2017, although I was able to open another InDesign 2015.4 document the other day and update the Hyperlinks.

I deleted my preferences, saved as an IDML. If I create a new document, then open the Hyperlinks panel I have no issues.

Running on macOS Sierra

I can send you the document. Just need your email address.

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Nov 11, 2016 1
New Here ,
Nov 11, 2016

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Hi,

I got the same problem.

Running: OSX Sierra, Indesign 2017

This happens in every document. When I try to change certain hyperlinks the program crashes. Not always but 3 out of 5 times.

Sometimes when I copy an URL into the hyperlink field, sometimes when I change URLs – always when I submit the change by pressing the return key …

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Nov 11, 2016 0
Explorer ,
Nov 11, 2016

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I had to install InDesign CC (2015) in order to update my Hyperlinks. Hope there is a better solution going forward.

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Nov 11, 2016 2
Community Beginner ,
Nov 14, 2016

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Hi James,

You can provide the document to ssrivast@adobe.com

Thanks,

Sushil

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Nov 14, 2016 0
Community Beginner ,
Nov 14, 2016

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Hi Stefan,

Can you provide the video of your screen so that we can find out root cause of the issue.

You can share the video at ssrivast@adobe.com

Thanks,

Sushil

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Nov 14, 2016 0
New Here ,
Jun 09, 2020

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Hi 

I am having the same issue, I was able to add hyperlinks in a few places in the document but now everytime I try again to add more hyperlinks, the program shuts.

I am just on a trial program now, but it is newly installed on a Mac using Catalina and the InDesign is 15.0.3

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Jun 09, 2020 0
New Here ,
Nov 17, 2016

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Same issue here with both text and image hyperlinks. When I try to edit or add hyperlinks it crashes. Tried removing preferences without success. Have uninstalled 2017 and gone back to 2015 until this is resolved.

iMac, Yosemite 10.10.5, InDesign CC 2017

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Nov 17, 2016 0
New Here ,
Nov 23, 2016

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Hopefully these steps would help?

1. Open the InDesign CC 2017 file;

2. Package the InDesign CC 2017 file;

3. Open the IDML file within the package in InDesign CC 2015;

4. Open the hyperlink palette;

5. Delete any broken hyperlinks (this is where the error lies – broken hyperlinks which where used in previous InDesign CC 2015 files);

6. Save the file as an InDesign CC 2015 file;

7. Open the InDesign CC 2015 file in InDesign CC 2017;

8. Open the hyperlinks panel.

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Nov 23, 2016 0
Adobe Employee ,
Nov 29, 2016

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Hi Brad,

A fix has been provided to resolve this issue.

Please try the steps mentioned at this troubleshooting page https://helpx.adobe.com/indesign/kb/crash-hyperlinks-panel-quick-apply.html to resolve your issue, if still facing.

Let me know if it works for you.

Thanks,

Monica Singh

InDesign Team

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Nov 29, 2016 1
New Here ,
Nov 30, 2016

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@Monica

Thank you. Resolved with this fix.

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Nov 30, 2016 0
New Here ,
Dec 03, 2016

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What about a PC fix? Having same issue on my PC. Link for fix is for MAC.

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Dec 03, 2016 0
New Here ,
Jan 09, 2017

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I've also come across the same issue using a PC. Is a fix available?

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Jan 09, 2017 0
Community Beginner ,
Jan 09, 2017

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Hi,

Please provide the document on which you are facing the crash on your PC.

You can share the doc at ssrivast@adobe.com

Thanks,

Sushil Kumar Srivastava

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Jan 09, 2017 0
New Here ,
Apr 20, 2017

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I have the same issue!  InDesign crashes everytime I try to create hyperlinks on a PC. Is there a fix for the PC?

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Apr 20, 2017 0
Community Beginner ,
Apr 20, 2017

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Hi Dawn,

In order to fix the issue, first I need to find out the root cause of the issue. Please share the detail of the issue at ssrivast@adobe.com.

Thanks and Regards,

Sushil Kumar Srivastava

InDesign Engineering Team

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Apr 20, 2017 0
New Here ,
Apr 24, 2017

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Hello. I have a created a simple document, but when trying to hyperlink, InDesign crashes. I have attached the file that this is doing this on. I have not attached the images as the files is too large.

Dawn

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Apr 24, 2017 0
Community Beginner ,
Apr 25, 2017

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Hi Dawn,

Where did you attach the file? I am not able to see the files you attached. Please share the files at ssrivast@adobe.com

Thanks and Regards,

Sushil Kumar Srivastava

InDesign Engineering Team

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Apr 25, 2017 0
New Here ,
Nov 30, 2017

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Hello Sushil,

I am facing a similar issue on Windows with Indesign CC. I tried to delete a hyperlink in an Indesign File. The app crashed, and now it crashes each time I try to open my file. What can I do? Can I send you the file?

Thank you very much,

Harold from France

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Nov 30, 2017 0
Community Beginner ,
Jan 02, 2018

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Hi Reynes,

Please share your files at ssrivast@adobe.com along with the steps to reproduce the crash.

Regards,

Sushil

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Jan 02, 2018 0
New Here ,
Jan 02, 2018

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I am having the same problem.  Every time I try to edit hyperlinks InDesign crashes.  The plugin seemed to work for Mac users.  Is there not a similar plugin for those of us working on PCs?

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Jan 02, 2018 0
Community Beginner ,
Jan 11, 2018

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I was having a similar problem on PC and would like to offer a possible workaround.

  1. Create a new, empty document.
  2. Make sure the Hyperlinks window is open and accessible. (If it crashes at this point, I don't know what to tell you)
  3. While that empty document is still open, open up the file you want to add hyperlinks to. It may work now.

Again, I was having the same problem described by many here, and this got it back working again.

Matt

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Jan 11, 2018 1
New Here ,
Jan 15, 2018

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This did not fix the problem.

Josh Hamblin

[personal info removed by moderator]

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Jan 15, 2018 0
New Here ,
Jun 01, 2018

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Hi Adobe, can you please create & share the Mac plug-in/fix for Windows- ASAP!!!

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Jun 01, 2018 0
Community Beginner ,
Jun 03, 2018

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Hi Simone,

If you are facing the issue in the latest release of InDesign, then most probably, it should be a different crash. Can you provide following information about the issue so that we can reproduce the issue at our end.

1. Are you facing the issue with specific document? Please provide the document in which you are facing the issue. You can share your files at ssrivast@adobe.com​ .

2. What is the configuration of your system?

3. Were you facing the same issue in older version of InDesign? or is it a recent issue in InDesign CC 2018?

Thanks,

Sushil Kumar Srivastava

InDesign Team

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Jun 03, 2018 0
New Here ,
Aug 01, 2018

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Also still having this problem. Cannot share files as they are confidential, but I'm running macOS Sierra (10.12.6) 15 inch Retina MacBook Pro | 2.2 GHz Intel Core i7 | 16 GB 1600 MHz DDR3. Adobe InDesign CC 2018, updated April 4, 2018.

Certain text hyperlinks cannot be edited without crashing InDesign. Also having trouble saving as IDML, hangs at 65%, but may be a separate issue.

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Aug 01, 2018 0
New Here ,
Aug 06, 2018

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Hi Sushil,

I have the same problem too. Here is the required info:

1. It appears in one specific document, i sent it to your email with my name in Subject field.


2. Configuration of my system:
- iMac (21.5-inch, Late 2009)
- OS High Sierra 10.13.5
- Processor 3,06 GHz Intel Core 2 Duo
- Memory 12 GB 1067 MHz DDR3

- Graphics NVIDIA GeForce 9400 256 MB

3. InDesign CC 2018, latest version.

Thanks,
Mikhail

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Aug 06, 2018 0
Community Beginner ,
Aug 06, 2018

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Hi,

Please provide exact steps to reproduce the crash in the newly created document if you can't share the files.

Thanks.

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Aug 06, 2018 0
New Here ,
Aug 09, 2018

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I followed all of your instructions and posted all required info. Still no reaction yet.

This problem is critical for me now, i'm unable to complete a project for my client because of your software malfunction.

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Aug 09, 2018 0