InDesign crashes while creating a new document on macOS Catalina

[mikea62119126]

Has anyone had any issues with Id crashes after creating a new document ?
Any advice ? I have re installed Id and still the same issue.
I'm running Catalina on a macbook pro 13.

{Renamed by MOD}

[christinac80793669]

I am having a similar issue. My Id won't even open or uninstall. 

I'm running macOS Big Sur on MacBook Pro 2015

[Srishti Bali]

Hi there,

Sorry about this trouble. I am hopeful that the issue was fixed by now. If not, please try following these steps one by one and let us know how it goes: 

• Rename CEP folder from following location.  
  /Library/Application Support/Adobe  to CEP.old 
   
• If that doesn't help, rename extensions folder from  
  /Library/Application Support/Adobe/UXP to extensions.old 

• If that doesn't help either, uninstall the application using Cleaner tool (https://helpx.adobe.com/in/creative-cloud/kb/cc-cleaner-tool-installation-problems.html) and reinstall from the Creative Cloud Desktop app (https://helpx.adobe.com/in/download-install/using/download-creative-cloud-apps.html). 

While performing each step, please make sure that all Adobe apps are closed.  

Feel free to let us know if you still need assistance. We'd be happy to help. 

Regards,

Srishti