Indesign crashes while opening files

[thornybird]

Hi All,

I've been working in InDesign with no issues for over a year, and this afternoon it started crashing when I open files - so cannot continue to work!
I have upgraded to the latest install - but still persists. Any ideas?

Theresa

{Renamed by MOD}

[J E L]

Hi @thornybird Can you give us more information about your operating system and which exact latest install you are working with? What types of troubleshooting have you tried so far? Have you rolled back to a previous version to see if that is stable for you? Are you crashing with every document you try to open? Are you able to create a new document, add anything to it, close and open the file? You may need to reinstall your current version, log in and out of Creative Cloud, reboot your system, reset your preferences or any other number of fixes to see if you can get the latest version going. 

[Anshul_Saini]

Hi there,

Sorry to hear about the crashing. I understand your frustration! I would request you to share a few more details along with the ones asked by @J E L:

• Submit crash report by following these steps (https://helpx.adobe.com/in/indesign/kb/submit-crash-reports.html).
  While submitting the crash report, please, use the same email address, with which you are signed in on this community. This will help us find the crash report and help accordingly. 
• Upload a sample document with us? You can upload it to the Creative Cloud (https://helpx.adobe.com/in/creative-cloud/help/share.html) and share the download link.
• Where are you saving the files (Network Drive/ System HDD/ Shared Folder on System/ External HDD)?

Also, please try the steps shared on this page (https://community.adobe.com/t5/indesign/advanced-troubleshooting-for-launch-issues/td-p/11394034) and share your observations with us. 

Thanks & Regards,

Anshul Saini