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InDesign crashing after launch

New Here ,
Aug 16, 2020

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Hi,

 

the new version of indesign will be closed a few seconds after the start...

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Correct answer by jane-e | Adobe Community Professional

Hi

The first thing to try is to reset preferences. Did you have any issues with the previous version? Details here:

https://helpx.adobe.com/indesign/using/setting-preferences.html

~ Jane

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InDesign crashing after launch

New Here ,
Aug 16, 2020

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Hi,

 

the new version of indesign will be closed a few seconds after the start...

Adobe Community Professional
Correct answer by jane-e | Adobe Community Professional

Hi

The first thing to try is to reset preferences. Did you have any issues with the previous version? Details here:

https://helpx.adobe.com/indesign/using/setting-preferences.html

~ Jane

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Performance

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86

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Aug 16, 2020 0
Adobe Community Professional ,
Aug 16, 2020

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Hi

The first thing to try is to reset preferences. Did you have any issues with the previous version? Details here:

https://helpx.adobe.com/indesign/using/setting-preferences.html

~ Jane

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Aug 16, 2020 1
Adobe Employee ,
Aug 21, 2020

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Hi there,

 

Sorry to hear about your experience. Would you mind sharing version of the OS & InDesign?

In addition to suggestion given earlier by Jane, if you are using macOS, try logging into root account (https://support.apple.com/en-in/HT204012). Check how application works there. If it works fine there, then it could be related to permission errors. Follow these steps to repair permission errors: 

  • Go to Terminal (Go Utilities Terminal.app) 
  • Execute the following command on terminal to provide permission: 
    • sudo chmod -R 777 /Users/<user>/Library/Preferences/Adobe InDesign 
    • sudo chmod -R 777 /Users/<user>/Library/Caches/Adobe InDesign 
    • sudo chmod -R 777 /Users/<user>/Library/Application Support

 

If you are using a Windows machine, login to Hidden Admin account (https://www.youtube.com/watch?v=EfbMs3w-Z3s&t=53s). Check how the application works there. If it works fine there, then it could be related to permission errors. Follow these steps to repair permission errors:  

Perform this procedure on each of the following folders:  

  • Open the File Explorer window. Click the View tab, and then select Hidden items. 
  • Navigate to C:\Users\<user>\AppData\Local\Adobe InDesign 
  • In File Explorer, right-click the folder InDesign and choose Properties. 
  • Click the Security tab, and then click Edit to set permissions. 
  • In the Permissions dialog, select your user name. In the Permissions area, deselect the Deny check box. 
  • Click OK twice. 
  • Then go to C:\Users\<user>\AppData\Roaming\Adobe InDesign 
  • Perform the same procedure again. 
  • Launch Adobe InDesign. 

 

Let us know if it helps.

 

Regards,

Ashutosh

This video shows how to enable the hidden administrator account on Windows 10. This works for Windows 8 and 7 seven as well. Here is the command to enable th...

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Aug 21, 2020 0
Adobe Community Professional ,
Aug 21, 2020

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"In addition to suggestion given earlier by Monika"

Ashutosh, I don't see where Monika posted on this thread?

~ Jane

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Aug 21, 2020 0
Adobe Employee ,
Aug 21, 2020

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Apologies, Jane. Corrected it :). Thanks for notifying.

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Aug 21, 2020 0
jane-e LATEST
Adobe Community Professional ,
Aug 22, 2020

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No worries, Ashutosh, if this had been the Illustrator forum, chances are good it would have been our Monika!

~ Jane

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Aug 22, 2020 1