InDesign crashing after launch

[jürgenl31314444]

Hi,

the new version of indesign will be closed a few seconds after the start...

[jane-e · Accepted solution]

Hi

The first thing to try is to reset preferences. Did you have any issues with the previous version? Details here:

https://helpx.adobe.com/indesign/using/setting-preferences.html

~ Jane

[Ashutosh_Mishra]

Hi there,

Sorry to hear about your experience. Would you mind sharing version of the OS & InDesign?

In addition to suggestion given earlier by Jane, if you are using macOS, try logging into root account (https://support.apple.com/en-in/HT204012). Check how application works there. If it works fine there, then it could be related to permission errors. Follow these steps to repair permission errors: 

• Go to Terminal (Go > Utilities > Terminal.app) 
• Execute the following command on terminal to provide permission: 
  • sudo chmod -R 777 /Users/<user>/Library/Preferences/Adobe InDesign 
  • sudo chmod -R 777 /Users/<user>/Library/Caches/Adobe InDesign 
  • sudo chmod -R 777 /Users/<user>/Library/Application Support

If you are using a Windows machine, login to Hidden Admin account (https://www.youtube.com/watch?v=EfbMs3w-Z3s&t=53s). Check how the application works there. If it works fine there, then it could be related to permission errors. Follow these steps to repair permission errors:  

Perform this procedure on each of the following folders:  

• Open the File Explorer window. Click the View tab, and then select Hidden items. 
• Navigate to C:\Users\<user>\AppData\Local\Adobe InDesign 
• In File Explorer, right-click the folder InDesign and choose Properties. 
• Click the Security tab, and then click Edit to set permissions. 
• In the Permissions dialog, select your user name. In the Permissions area, deselect the Deny check box. 
• Click OK twice. 
• Then go to C:\Users\<user>\AppData\Roaming\Adobe InDesign 
• Perform the same procedure again. 
• Launch Adobe InDesign. 

Let us know if it helps.

Regards,

Ashutosh

[jane-e]

"In addition to suggestion given earlier by Monika"

Ashutosh, I don't see where Monika posted on this thread?

~ Jane

[Ashutosh_Mishra]

Apologies, Jane. Corrected it :). Thanks for notifying.

[jane-e]

No worries, Ashutosh, if this had been the Illustrator forum, chances are good it would have been our Monika!

~ Jane