InDesign crashing while opening a new document from start page

New Here ,
Dec 04, 2020 Dec 04, 2020

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Hi,

 

Keep having problems when i start a new document from the startpage.

When i push more presets it open but then i can't give in the numbers i want and need to force reset all the time.

 

Thx Oscar

 

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Adobe Employee , Dec 05, 2020 Dec 05, 2020
Hi there, So sorry to hear about this trouble. Please try following these steps one by one and let us know how it goes:     Rename CEP folder from following locations.   MAC: /Library/Application Support/Adobe  to CEP.old  Windows: C:\Program Files (x86)\Common Files\Adobe\CEP   If that doesn't help, rename extensions folder from   MAC: /Library/Application Support/Adobe/UXP to extensions.old  Windows: C:\Program Files\Common Files\Adobe\UXP    If that doesn't help either, uninstall the applic...

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Adobe Community Professional ,
Dec 04, 2020 Dec 04, 2020

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what is your operating system?

what indesign version do you have?

did the problem start when you installed new version of Indesign perhaps?

did you try to reset your Indesign preferences?

to delete your indesign preferences:

  1. (Windows) Start InDesign, and then immediately press Shift+Ctrl+Alt. Click Yes when asked if you want to delete preference files. ...
  2. (Mac OS) Start InDesign, and then immediately press Shift+Option+Command+Control. Click Yes when asked if you want to delete preference files.

 

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New Here ,
Dec 09, 2020 Dec 09, 2020

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Hi,

 

what is your operating system? Catalina 10.15.7

what indesign version do you have? 16.01

did the problem start when you installed new version of Indesign perhaps? probilly, van't remember because undesign auto updates.

did you try to reset your Indesign preferences? Yes allready did that but after some time it comes back

to delete your indesign preferences:Yes allready did that but after some time it comes back

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Adobe Employee ,
Dec 05, 2020 Dec 05, 2020

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Hi there,

 

So sorry to hear about this trouble. Please try following these steps one by one and let us know how it goes: 

  

  • Rename CEP folder from following locations.  
    MAC: /Library/Application Support/Adobe  to CEP.old 
    Windows: C:\Program Files (x86)\Common Files\Adobe\CEP 
     
  • If that doesn't help, rename extensions folder from  
    MAC: /Library/Application Support/Adobe/UXP to extensions.old 
    Windows: C:\Program Files\Common Files\Adobe\UXP 

 

  

Let us know if this helps or if you have any further questions. 

 

Regards,

Srishti

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New Here ,
Dec 09, 2020 Dec 09, 2020

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Hi,

 

Will try the simple solutions first 😉

 

Thx in advance

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Adobe Community Professional ,
Dec 08, 2020 Dec 08, 2020

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Hi Oscar,

does it help if you are using the "Legacy New Document" dialog?

You can enable this option in the InDesign Preferences.

 

Preferences > General >

[x] Use Legacy "New Document" Dialog

 

Regards,
Uwe Laubender

( ACP )

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New Here ,
Dec 11, 2020 Dec 11, 2020

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Hi Uwe,

 

Looks like it works untill now.

 

Thx

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