InDesign crashing while opening files

New Here ,
Sep 02, 2020

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Hi.

Suddenly I cant open any files in Indesign. It crashes when I have chosen the file at clicks "open".

I have tried an earlier version of indesing and I have tried to un- and reinstall. Still same problem. The files are not corrupt. ANd I can make a new document, place pictures etc.

What is the solution. Stressing a lot right now …

 

Thanks. 

 

Mads

 

{Renamed by MOD}

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1 Correct Answer

Adobe Employee , Sep 03, 2020
Ashutosh_Mishra Adobe Employee , Sep 03, 2020
Hi there,   Sorry to hear about your experience. Would you mind sharing version of the OS & InDesign? Have you tried resetting preferences? If not, please try doing that. You may follow the steps below: For Windows  Close all Adobe applications.  Go to Locations :  C:\Users\user\AppData\Roaming\Adobe   C:\Users\user\AppData\Local\Adobe.   Rename InDesign folders to InDesign.old  Launch InDesign from CC.     For MAC   Close all adobe applications  Go to Locations:   ~/Library/Caches  ~/Library...

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Adobe Employee ,
Sep 03, 2020

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Hi there,

 

Sorry to hear about your experience. Would you mind sharing version of the OS & InDesign?

Have you tried resetting preferences? If not, please try doing that. You may follow the steps below:

For Windows 

  • Close all Adobe applications. 
  • Go to Locations : 
  • C:\Users\user\AppData\Roaming\Adobe  
  • C:\Users\user\AppData\Local\Adobe. 
  •  Rename InDesign folders to InDesign.old 
  • Launch InDesign from CC. 

  

For MAC  

  • Close all adobe applications 
  • Go to Locations:  
  • ~/Library/Caches 
  • ~/Library/Preferences 
  • Rename Adobe InDesign and com.adobe.indesign to Adobe InDesign.old and com.adobe.indesign.old 
  • Launch InDesign from the CC 

 

**Please note that resetting preferences will remove all the custom settings and InDesign will launch with default settings. This way all your old settings will be saved in .old folders and InDesign will recreate new folders with default settings.

Let us know if it helps.

 

Regards,

Ashutosh

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Adobe Employee ,
Sep 25, 2020

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Hi there,

 

I would like to know if the steps suggested above worked for you, or the issue still persists.

Kindly update the discussion if you still need assistance with it.

 

Thanks,

Srishti

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