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I receive a crash report when trying to open an indesign file.
I have unninstalled, reinstalled, tried older versions but still crashes.
This seems to have happened randomly as nothing has changed on my laptop.
What is the solution? Its been over a week sending crash reports to Adobe wih no response and I have work to do.
Dwayne
{Renamed by MOD}
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Hi Dwayne,
Sorry to hear about this experience. Could you please share a few more details like:
You may also try resetting InDesign preferences. Preference settings are saved each time you quit the application. Crashing and unexpected behavior in application can be caused due to corrupt/ damaged preferences. Please follow these steps and let us know how it goes:
For Windows
For MAC
Please note that resetting preferences will remove all the custom settings and InDesign will launch with default settings. This way all your old settings will be saved in .old folders and InDesign will recreate new folders with default settings.
Let us know if this helps or if you have any further query.
Regards,
Srishti
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Hi there,
I'm hoping that the issue is resolved for you.
If the above-mentioned solution or suggestion helped, please mark it correct.
If not, do let us know so that we can assist you further.
Regards,
Sheena
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I have answered your questions below in Bold
I can open indesign by running as administrator or opening it from Creative Cloud app. I can then drag the file into Indesign or open a file from within InDesign.
My only issue now is opening the file directly from Windows file explorer and double clicking it. This is when I get a crash report error.
regards
Dwayne
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Sorry for the delayed response. Try to login to Hidden Admin account (https://www.youtube.com/watch?v=EfbMs3w-Z3s&t=53s). Check how the application works there. If it works fine there, then it could be related to permission errors. Follow these steps to repair permission errors:
Regards!