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I have been attempting to export a magazine design to PDF using the dialogue in InDesign CS6 (for Mac). The PDF gets to around 90% in the background tasks panel and crashes every time. I have removed preferences, reinstalled InDesign, upgraded to Suitcase Fusion 4 and am still having problems. I have even tried printing as a .ps file and it crashes during that as well. A few weeks ago I had a similar problem but found that I was opening CS5 .indd files and not resaving them as CS6 .indd files before exporting. Once I resaved/renamed them in CS6 it appeared to fix the problem. Now I can't seem to fix this one. I have exported other files and it works fine. I even packaged the .idml file and a colleague of mine opened it up in CS5.5 and was able to export it. I thought it might have something to do with corrupt fonts but I disabled all fonts and still couldn't get it to export. Any help or advice would be much appreciated as I am on a deadline. Here is the code from my latest crash report: http://pastebin.com/mRCLsYti
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Appears to have something to do with this thread but I have no clue what is going on here...
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My best guess would be a bad font but I have nothing concrete to back it up.
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Yeah, I'd agree. CoolType is a font rendering technology. Remove all non-system fonts, try again...
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I deactivated all fonts and attempted to export directly from InDesign and it crashed again. However, this time when I also tried to print to .ps and selected download "none" in the Graphics/Fonts dialogue box, the postscript saved and it worked flawlessly making the PDF in Distiller.
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Does removing the suitcase plugin from the Plugins folder change any of the behavior?
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There is no plugin installed at the moment. After updating to Suitcase Fusion 4 today there wasn't one installed by default.
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How does it behave in safeboot? http://support.apple.com/kb/HT1455
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Just tried safe mode. It crashed at 95% progress like it has been doing all along. On a positive note, I was able to make a PDF from Distiller by going the .ps route.
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The weird part though was I made the PDF from Distiller I selected to save it in spreads and it ended up ignoring that and saving it in single pages.
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Hmm.
I deactivated all fonts and attempted to export directly from InDesign and it crashed again. However, this time when I also tried to print to .ps and selected download "none" in the Graphics/Fonts dialogue box, the postscript saved and it worked flawlessly making the PDF in Distiller.
Well, if you deactivated "all fonts," then why didn't you have a problem when you produced the PDF? Are you sure the problem isn't one of the fonts you're using in the document? Do you have fonts in a Document Fonts folder, also?
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Actually that might have something to do with it. Each issue of this magazine I package and save the fonts in that issue's folder. Then I typically open an older issue, delete the content and resave as a new issue as I'm working on it. Going to try deleting all of those Document Fonts folders and see what happens.
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Well, easier to rename the folder rather than delete it...
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Trashed those folders and this time it got to 97% instead of 95% before crashing lol. When I mentioned deactivating the fonts, I went into Suitcase Fusion 4 and turned them off. Also, for what it's worth, I noticed when I package the file in the preflight stage there are a ton of fonts embedded that I'm not actually using in the document.
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Please actually remove the plugin from /Applications/Adobe InDesign CS6/Plugins
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Actually I think those embedded fonts are in the ads. As for the plugin, this is what I see in the /Adobe InDesign CS6/Plugins folder...
/Data Services
/Dictionaries
/Filters
/Graphics
/InCopyWorkflow
/Interactive
/Layout
/Page Item
/PMPack
/Prepress
/Sandbox
/Script
/Tables
/Text
/UI
/Utility
/Workflow
/Workgroup
/XMedia
Which one of those should I remove?
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Those are all folders...
but usually the autoactivation plugin is installed in the Font Activation/
folder. Maybe you don't have it installed though...I guess that's esp.
plausible since CS6 came out recently and the older version would
not have been compatible, and I don't know if you have (or if Extensis even ships!) a CS6 version.
Well, if it's a corrupt font in an ad, well... Delete half the pages,
export, see if you find the problem. Lather rinse repeat...
Do this work on a copyof your file of course.
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Just read on the Extensis forums that there is no plugin yet for CS6. If I sent the packaged files to a colleague who then exported a PDF from CS5.5 no problem, wouldn't that already rule out corrupted fonts or fonts in ads?
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Well, yes and no.
Perhaps we have a subtle form of corruption that only CS6 is sensitive to?
Or perhaps one of the problem fonts is a system font on your system.
It would be best if you sent it to a colleague with CS6 and CS5.5 and that person were to determine whether they had differential results between the two.
I would really start divide-and-conquer on your document.
Just to be clear, you have a workable solution so you're not up against tight deadline pressure anymore, correct?
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re: workable solution — Well kind of. I can save as a .ps but when I distill it the PDF doesn't save in spreads or with any other settings I mark (i.e. bleeds, crop marks, etc.). I have to upload to the printer Tuesday so hopefully I can get to the bottom of it by then. By the way, I opened up a couple of other issues and they have all crashed as well with the exception of one. Now to experiment with taking the file apart.
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It's rather strange that you want it in spreads. Are you sure your printer wants that?
Anyhow, you should be able to add crop marks in Acrobat.
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No actually when I send it to the printer it will be in individual pages and each page will be it's own individual PDF labeled accordingly. I just like to show my client the PDF proofs in spreads.
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To show client spread view with PDF of single pages, you could change the "Layout View" in Acrobat Pro. Go to "Document Properties", "Initial View" and choose "Two-Up (Cover Page)" in "Layout View". Then save the document. Your client should open the file in Adobe Reader 8 (?) and above…
Don't do that with an PDF/X; otherwise you will break the /X-specifications.
Uwe
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Ok, so I recently read in the Extensis best font management practices PDF about moving all of my /Library/Fonts; Home/Library/Fonts and ApplicationSupport/Adobe/Fonts to a centralized location with my other fonts. I have since done this and now have full control over every font on my system (with the exception of the System/Fonts as I didn't move those) in Suitcase Fusion. I disabled every single font on my computer and the PDF export is still crashing based on this "Adobe CoolType" thread. I've about exausted all of my options as last night I even removed every single Adobe file from my computer (had some old stuff floating around from CS3 days) and reinstalled the entire CS6. No luck still.
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What verion of Suitcase are you using? Do you have the latest patch?
I think you said there was no plugin yet for CS6, but it would be worth your while to make sure there is nothing from Extensis in your plugins folders.