I have been attempting to export a magazine design to PDF using the dialogue in InDesign CS6 (for Mac). The PDF gets to around 90% in the background tasks panel and crashes every time. I have removed preferences, reinstalled InDesign, upgraded to Suitcase Fusion 4 and am still having problems. I have even tried printing as a .ps file and it crashes during that as well. A few weeks ago I had a similar problem but found that I was opening CS5 .indd files and not resaving them as CS6 .indd files before exporting. Once I resaved/renamed them in CS6 it appeared to fix the problem. Now I can't seem to fix this one. I have exported other files and it works fine. I even packaged the .idml file and a colleague of mine opened it up in CS5.5 and was able to export it. I thought it might have something to do with corrupt fonts but I disabled all fonts and still couldn't get it to export. Any help or advice would be much appreciated as I am on a deadline. Here is the code from my latest crash report: http://pastebin.com/mRCLsYti
Hi, IntuiPod, I'm having exactly the same issues. I'm also on a brand new 2012 MacBookAir, and can't print, export pdfs, remove pages from the browser, etc. How did you sort it out? I'm struggling... Many thanks for any advice.
See message above.
Just had an issue where CS6 was giving error message "Failed to Export PDF File" when trying to create a pdf. After much trouibleshooting, we found the culprit to be an icon created in Illustrator and pasted (not linked) into InDesign. Just thought's I'd share in case anyone else was having similar issues and have been unable to resolve.
I too was having a problem exporting an InDesign CS6 file to a PDF. The error message simply said, "Could not export PDF". So I tried printing to an Adobe PDF file and noticied that the exporting would hang up on page 12 of a 19-page document. Then I tried to print to PDF using a 3rd party distiller called PDF Complete (http://www.pdfcomplete.com/cms/default.aspx). This 3rd party distiller gave me the error message "There is a problem with a font file on page 12" and it produced a .txt file with the following error:
%%[ ProductName: Distiller ]%%
%%[ Error: undefined; OffendingCommand: 1.#NAN ]%%
%%[ Flushing: rest of job (to end-of-file) will be ignored ]%%
%%[ Warning: PostScript error. No PDF file produced. ] %%
I went to the "Type" menu and selected "Find Fonts" and tried to eliminate any erronenous fonts, but this did not correct the problem.
After deleting the contents of page 12 (except for what was in the master page), the file exported to a PDF perfectly with no errors.
In the end, I had re-create page 12 of my document, the page that was causing the issue, which is much better than having to re-create the entire document, which incidentally took 20 hours to create the first time.
Friends I'm reading all the posts, but I have the same problem. My Indesign crashes exporting a document of 60 pages into pdf.
Can anybody help me please? The next week I have to deliver the project. Thank you!
This is the error message:
Process: Adobe InDesign CS6 
Path: /Applications/Adobe InDesign CS6/Adobe InDesign CS6.app/Contents/MacOS/Adobe InDesign CS6
Version: 220.127.116.110 (8000)
Code Type: X86 (Native)
Parent Process: ??? 
Responsible: Adobe InDesign CS6 
User ID: 502
Date/Time: 2014-11-20 12:07:06.086 +0100
OS Version: Mac OS X 10.10.1 (14B25)
Report Version: 11
Anonymous UUID: 1B173797-49B9-7B44-7C5E-AEF6059371E1
Sleep/Wake UUID: D5A59AA4-AE79-4927-BEF0-BDE56A168D31
Time Awake Since Boot: 89000 seconds
Time Since Wake: 14000 seconds
Crashed Thread: 11
Exception Type: EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Application Specific Information:
 stack overflow
Thread 0:: Dispatch queue: com.apple.main-thread
0 libsystem_kernel.dylib 0x955cba2e mach_msg_trap + 10
1 libsystem_kernel.dylib 0x955caad0 mach_msg + 68
2 com.apple.CoreFoundation 0x927e2ae6 __CFRunLoopServiceMachPort + 214
3 com.apple.CoreFoundation 0x927e1ef9 __CFRunLoopRun + 1529
4 com.apple.CoreFoundation 0x927e1696 CFRunLoopRunSpecific + 390
5 com.apple.CoreFoundation 0x927e14fb CFRunLoopRunInMode + 123
6 com.apple.HIToolbox 0x99328178 RunCurrentEventLoopInMode + 262
7 com.apple.HIToolbox 0x99327eb1 ReceiveNextEventCommon + 494
8 com.apple.HIToolbox 0x994cd798 ReceiveNextEvent + 90
9 com.adobe.InDesign.AppFramework 0x1006eaf8 0x10060000 + 60152
10 com.adobe.InDesign.AppFramework 0x1008d327 GetPlugIn + 12007
11 com.adobe.InDesign 0x00001ec5 main + 341
12 com.adobe.InDesign 0x00001d55 start + 53
You need to update your copy of CS6 to 8.0.2 which is the latest version and try again.
I occasionally find myself with a similar problem in CS6 when compiling all of my editorial pdf pages plus advertiser pdf pages into a new document for re-exporting (usually for the creation of a digital issue). I use this technique primarily because it is a good quick fix in a situation where each agency has exported their artwork on a different sized art board (making it difficult and time consuming to go through a combined pdf to crop each page to a uniform size).
As you have mentioned, when the export causes a crash, trying to locate a corrupt/ problem file in a document of over 150 pages is not that simple. It doesn't necessarily show up in any pre-flight check, and the ad has already been printed in the magazine without any issue. There is no obvious answer to the problem. It really is usually a case of going through all of the pages and exporting each one separately until Indesign crashes on the problem page ( actually I know my own editorial pages are generally fine, so usually just try re-exporting the ad pages).
In the past I have watched my Background Tasks bar reach 95-99% again and again prior to a crash, and each time i wonder why the pdf export bar is shown as a percentage rather than a series of page numbers. A page number, or both page number and percentage would allow me to instantly determine the problem page prior to the crash. Also, why is the page number that caused the crash not displayed in the crash report? Surely Indesign records data about what it is doing at the point of the crash? i.e. Crash during pdf export: Page XX
I know these questions probably have obvious answers to the app developers and are perhaps not possible, but it seems to me from reading this and numerous other threads, that both of these ideas would save a lot of people from manually doing the detective work.
Excellent points. Do you know the "divide and conquer" technique for quickly finding a problem in a large set? That, and other troubleshooting tips can be found at Adobe Community: File Crashing on Output - printing/PDF/other
Thanks Peter. I've not discovered that yet.... I'll look into it…
Incredibly, this still seems to be an issue in 2015. Many thanks to Uwe Laubender's script, which worked perfectly first try!! I was exporting a 2-page file to PDF and having the problem of it never finishing. The file has quite a few instances of glow effects, but only 2 placed files. The final PDF is only 326kb, so I can't see file size or effects being an issue. Bizarre, but I am glad to have a fix with the script.
@ bearcatnat – Glad, my old script from 2010 is still useful 🙂
If you want, you can contact me by personal message here in the forum.
I'm interested in your InDesign CC-2015 files packaged for testing purposes only.
We could exchange mail addresses.
@ bearcatnat – I tested with your provided files and had no problems to export to PDF.
InDesign CC 2015.1 on Mac OSX 10.10.3 (all German versions).
All documents on a local machine. No connection to a server.
Maybe it was something on your machine, that influenced the process.
Maybe it was a particular PDF Export Preset?
You could send me your *.joboptions file if you like…
I was having the same issue here, I solved it just launching Acrobat Pro X before Indesign CS6.
!My CS6 inDesign will not create a PDF for print, but will create an interactive.
I've tried deleting preferences - no joy.
I have created a new document with a few pages, each containing a text box or two - still fails.
I created a new document with one (1) page and one text box saying 'this is a document' - again same problem.
I'm running on an Apple 12" Macbook - 8 Gig, 512 Gig SSD, OSX 10.10.5, document on local drive.
I put a zip archive of the /tmp/*.log files, the Apple crash dump, test.indd, and an interactive PDF I created at https://dl.dropboxusercontent.com/u/16707408/Diagnostic%20Dumps.zip
I realize that this is an old post, but the ONLY time InDesign CS6 crashes for me when exporting to PDF is when I import (for whatever reason) a Quark-distilled PDF into InDesign and then try to export to PDF.
AGAIN...that's the ONLY time InDesign crashes for me on export to PDF.
How do I fix it? Take the Quark PDF, export to PS, then distill the postscript file to a new PDF, which I then re-import into InDesign.
Never fails for me. I hope this helps someone...
I'd say that's a very bad workflow. Why can't you place the Quark PDF into InDesign directly?
Of course it's a bad workflow. If i knew the answer to that I wouldn't have had to resort to it. The only point of my post is that this might be the reason others' files are crashing while ! exporting to PDF.