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InDesign CS6 crashing on Windows 7

New Here ,
Sep 18, 2020

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Hello! During the work, the InDesign CC6 program was crashed. When reopened, the program crushes itself after a few seconds. You need to restore the file and the normal work of Indesign CS6.

 

{Renamed by MOD}

Hi there, 

 

Sorry to hear about this trouble. There could be multiple reasons why an application would crash. I would request if you could try following the steps shared here (https://helpx.adobe.com/indesign/kb/crash-on-launch.html) and let us know how it goes.

 

If that doesn't help, please share the logs from Event Viewer:

  • Press Windows+R to open the Run dialog, enter eventvwr (or eventvwr.msc) and hit OK.
  • Go to Windows Logs > Application and check if you see any error related to InDesign.

  event viewer.png

 

 

Let us know if this helps, or if you have any further questions. We'd be happy to help.

 

Regards,

Srishti

 

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InDesign CS6 crashing on Windows 7

New Here ,
Sep 18, 2020

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Hello! During the work, the InDesign CC6 program was crashed. When reopened, the program crushes itself after a few seconds. You need to restore the file and the normal work of Indesign CS6.

 

{Renamed by MOD}

Hi there, 

 

Sorry to hear about this trouble. There could be multiple reasons why an application would crash. I would request if you could try following the steps shared here (https://helpx.adobe.com/indesign/kb/crash-on-launch.html) and let us know how it goes.

 

If that doesn't help, please share the logs from Event Viewer:

  • Press Windows+R to open the Run dialog, enter eventvwr (or eventvwr.msc) and hit OK.
  • Go to Windows Logs > Application and check if you see any error related to InDesign.

  event viewer.png

 

 

Let us know if this helps, or if you have any further questions. We'd be happy to help.

 

Regards,

Srishti

 

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Sep 18, 2020 0
Most Valuable Participant ,
Sep 18, 2020

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What operating system are you using?

CS6 is not supported under any modern Mac or Windows version.

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Sep 18, 2020 0
New Here ,
Sep 18, 2020

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Windows 7 64bit Service Pack 1

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Sep 18, 2020 0
Most Valuable Participant ,
Sep 18, 2020

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Have you tried trashing your preferences? Have you checked for corrupt fonts?

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Sep 18, 2020 0
New Here ,
Sep 18, 2020

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Yes, i delete preferences files. It did not help. Indesign closes 5 seconds after launch. It is impossible to check anything.

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Sep 18, 2020 0
Adobe Employee ,
Sep 20, 2020

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Hi there, 

 

Sorry to hear about this trouble. There could be multiple reasons why an application would crash. I would request if you could try following the steps shared here (https://helpx.adobe.com/indesign/kb/crash-on-launch.html) and let us know how it goes.

 

If that doesn't help, please share the logs from Event Viewer:

  • Press Windows+R to open the Run dialog, enter eventvwr (or eventvwr.msc) and hit OK.
  • Go to Windows Logs > Application and check if you see any error related to InDesign.

  event viewer.png

 

 

Let us know if this helps, or if you have any further questions. We'd be happy to help.

 

Regards,

Srishti

 

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Sep 20, 2020 0