InDesign CS6 Fails to Start

Explorer ,
Nov 29, 2020

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InDesign CS6 on Windows 10 was working earlier.  At some point I changed the TEMP and TMP environment variables (this might be a red herring).  Both Adobe Photoshop  CS6 and Indesign stopped working.  I was able to fix Photoshop by specifying work drives.  I have not been able to get InDesign to work.  I restored TEMP and TMP back to their default values and tried to start InDesign and got a nasty message about insufficient space on my C: drive (it has 189 GB free).  After that, I didn't get any messages when attempting to start it.  The startup logo would show briefly, then disappear.  I tried starting as Administrator - no luck.  I deleted the Preferences file, no luck.  I tried deleting the Cache, no luck.  I deleted the Recovery folder, no luck.  Attached is the Event log entry for my last try.  Any assistance will be greatly appreciated.

I have resolved this problem.  I retried Photoshop and it was acting like InDesign.  I then tried Bridge and it gave me a nasty message about TMP not pointing to a directory on the C: drive.  I reset the Environment Variables TMP and TEMP to their default values, but without using the %SystemRoot% or %UserProfile%  variables in TMP or TEMP.  Instead I used C:\Windows and C:\Users\<UserID> in TMP and TEMP.  This fixed all three Adobe programs.  Very frustrating.  In future I won't change those variables.

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InDesign CS6 Fails to Start

Explorer ,
Nov 29, 2020

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InDesign CS6 on Windows 10 was working earlier.  At some point I changed the TEMP and TMP environment variables (this might be a red herring).  Both Adobe Photoshop  CS6 and Indesign stopped working.  I was able to fix Photoshop by specifying work drives.  I have not been able to get InDesign to work.  I restored TEMP and TMP back to their default values and tried to start InDesign and got a nasty message about insufficient space on my C: drive (it has 189 GB free).  After that, I didn't get any messages when attempting to start it.  The startup logo would show briefly, then disappear.  I tried starting as Administrator - no luck.  I deleted the Preferences file, no luck.  I tried deleting the Cache, no luck.  I deleted the Recovery folder, no luck.  Attached is the Event log entry for my last try.  Any assistance will be greatly appreciated.

I have resolved this problem.  I retried Photoshop and it was acting like InDesign.  I then tried Bridge and it gave me a nasty message about TMP not pointing to a directory on the C: drive.  I reset the Environment Variables TMP and TEMP to their default values, but without using the %SystemRoot% or %UserProfile%  variables in TMP or TEMP.  Instead I used C:\Windows and C:\Users\<UserID> in TMP and TEMP.  This fixed all three Adobe programs.  Very frustrating.  In future I won't change those variables.

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Nov 29, 2020 0
Explorer ,
Nov 29, 2020

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I have resolved this problem.  I retried Photoshop and it was acting like InDesign.  I then tried Bridge and it gave me a nasty message about TMP not pointing to a directory on the C: drive.  I reset the Environment Variables TMP and TEMP to their default values, but without using the %SystemRoot% or %UserProfile%  variables in TMP or TEMP.  Instead I used C:\Windows and C:\Users\<UserID> in TMP and TEMP.  This fixed all three Adobe programs.  Very frustrating.  In future I won't change those variables.

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Nov 29, 2020 0
Adobe Community Professional ,
Nov 30, 2020

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Hi Photo Kram,

why did you change the Environment Variables TMP and TEMP in the first place?

What did you try to accomplish with that step?

 

Regards,
Uwe Laubender

( ACP )

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Nov 30, 2020 0
Adobe Community Professional ,
Nov 29, 2020

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InDesign CS6 is not officially compatible with Windows 10; if your work is mission critical consider upgrading InDesign to a recent CC version, e.g. version 16.

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Explorer ,
Nov 30, 2020

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Thanks for the suggestion Derek, but I am retired and on a fixed income.  Paying monthly for Bridge, Powerpoint and InDesign is more than I want to spend.  If the Adobe applications refuse to work, I will start investigating other offerings elsewhere.

Mark.

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Explorer ,
Nov 30, 2020

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Hi Uwe,

I set aside a separate partition for temp files.  I find that temp files on the C: drive can reduce space on the C: drive and I have to run disk cleanup too frequently.  Some of my InDesign documents run over 200 MB run alone.  Its something I have done with all of my windows machines for many years.  I have not experienced a similar problem in the past.

Mark.

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Nov 30, 2020 1