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InDesign document published online does not play mp3 clips

New Here ,
Aug 11, 2020

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Hi!

Yesterday, the document I created in InDesign and which I published online worked perfectly.  I made some revisions and the epub interactivity playback is perfect.  However, the published online document  has no sound at all.  I checked my computer's speakers and sound preferences and still no sound.

There are 3 audio clips that should play with this link. 

https://indd.adobe.com/view/6761f807-8acb-45ac-abf6-91e7c51af1fa

Any suggestions?

Thank you.

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Bug, Publish online

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InDesign document published online does not play mp3 clips

New Here ,
Aug 11, 2020

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Hi!

Yesterday, the document I created in InDesign and which I published online worked perfectly.  I made some revisions and the epub interactivity playback is perfect.  However, the published online document  has no sound at all.  I checked my computer's speakers and sound preferences and still no sound.

There are 3 audio clips that should play with this link. 

https://indd.adobe.com/view/6761f807-8acb-45ac-abf6-91e7c51af1fa

Any suggestions?

Thank you.

TOPICS
Bug, Publish online

Views

34

Likes

Translate

Translate

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Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Aug 11, 2020 0
Adobe Employee ,
Aug 29, 2020

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Hi there,

 

Sorry about the delay and trouble caused due to this issue. I am hopeful that the issue was fixed. If not, could you please share a few more details like:

  • OS and version of InDesign
  • Does it show the same behavior on new file with a different Audio file?
  • Is the issue related to a specific document? If yes, could you please share the document with us? You can upload it to the Creative Cloud (https://helpx.adobe.com/in/creative-cloud/help/share.html) and share the download link. 

 

Feel free to let us know if you still need assistance.

 

Regards,

Srishti

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Aug 29, 2020 0