InDesign doesn't launch on Windows 10

Community Beginner ,
May 21, 2019 May 21, 2019

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After the latest update through CC, InDesign will not start up.  The splash screen comes up and then it hangs on "Executing startup services".  I have uninstalled and reinstalled the program, and allowed the uninstall to delete preferences.  This same problem is happening on two different computers.  InDesign was working fine a week ago, when I last used it.  Please help.

Thanks,

{Renamed by MOD}

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Community Beginner , Jun 03, 2019 Jun 03, 2019
Third round with Customer Support was the charm. It ended up being a corrupt font keeping InDesign from loading.We copied all the fonts to a folder on my desktop and then removed everything from the system and I have worked through two projects in InDesign this afternoon.Since I am a PC, there isn't an easy way to check font files like on a Mac, so I have some guess and check work ahead of me to get back all of my fonts minus the corrupted file(s). I really hope it doesn't end up being the SVG f...

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New Here ,
May 27, 2019 May 27, 2019

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I also have problem with booting up InDesign. I started a trial version new CC and also oldest version but neither of them boot up and keeps crashing. Adobe tried to help me remotely but it still don't work.

indesign.JPG

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Adobe Employee ,
Jun 03, 2019 Jun 03, 2019

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Hi Małgorzata,

Thanks for reaching out. I just checked your case details. The issue seems to be resolved after updating Visual C++ (https://support.microsoft.com/en-in/help/2977003/the-latest-supported-visual-c-downloads ).

Do let us know if you still need any assistance.

Regards,

Srishti

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