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InDesign either freezes or launches then cant open files half the time on Mac Catalina

New Here ,
Jun 20, 2020

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InDesign 2020

Catalina
10.15.4
iMac (Retina 4K, 21.5-inch, 2019)
Model Identifier: iMac19,2
Processor Name: Intel Core i3
Processor Speed: 3.6 GHz
Memory: 8 GB

 

Have reinstalled CC cloud and all apps.

Started in safe mode etc.

Half the time when opening files or launches either freezes or launches then cant open files

 

Says InDesign is open when I go to force quit but nothing happens when I try to open files or click on InDesign in Apple menu bar

Thank you

Sorry about this experience. Does the steps suggested above worked for you, or the issue still persists? If not, please try these steps and share your observations with us:

1. Reset Preferences: -

  • Close all adobe applications
  • Go to Locations:
  • ~/Library/Caches
  • ~/Library/Preferences
  • Rename Adobe InDesign and com.adobe.indesign to Adobe InDesign.old and com.adobe.indesign.old
  • Launch InDesign from the CC

 

 

Please note that resetting preferences will remove all the custom settings and InDesign will launch with default settings. This way all your old settings will be saved in .old folders and InDesign will recreate new folders with default settings.

 

 

2. If that doesn't help, try booting the system into Safe Mode (https://helpx.adobe.com/in/x-productkb/global/start-safe-boot-mode-mac.html) and check how it works there. It starts your system so that it performs certain checks and prevents third party software/ services from automatically loading or opening. If it works fine in Safe mode, then there is some third party service or application like antivirus, plugins or web extensions which are conflicting with the InDesign.

 

3. If that doesn't help either, login to root account (https://support.apple.com/en-in/HT204012). Check how application works there. If it works fine there, then it could be related to permission errors. Follow these steps to repair permission errors:

  • Go to Terminal (Go > Utilities > Terminal.app)
  • Execute the following command on terminal to provide permission:
  • sudo chmod -R 777 /Users/<user>/Library/Preferences/Adobe InDesign
  • sudo chmod -R 777 /Users/<user>/Library/Caches/Adobe InDesign
  • sudo chmod -R 777 /Users/<user>/Library/Application Support

 

 

4. If nothing helps, then we need to troubleshoot this on a live session. Please head here (https://helpx.adobe.com/support.html) and select the chat button in the lower-right corner of the page. We can help on a live session that way.

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InDesign either freezes or launches then cant open files half the time on Mac Catalina

New Here ,
Jun 20, 2020

Copy link to clipboard

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InDesign 2020

Catalina
10.15.4
iMac (Retina 4K, 21.5-inch, 2019)
Model Identifier: iMac19,2
Processor Name: Intel Core i3
Processor Speed: 3.6 GHz
Memory: 8 GB

 

Have reinstalled CC cloud and all apps.

Started in safe mode etc.

Half the time when opening files or launches either freezes or launches then cant open files

 

Says InDesign is open when I go to force quit but nothing happens when I try to open files or click on InDesign in Apple menu bar

Thank you

Sorry about this experience. Does the steps suggested above worked for you, or the issue still persists? If not, please try these steps and share your observations with us:

1. Reset Preferences: -

  • Close all adobe applications
  • Go to Locations:
  • ~/Library/Caches
  • ~/Library/Preferences
  • Rename Adobe InDesign and com.adobe.indesign to Adobe InDesign.old and com.adobe.indesign.old
  • Launch InDesign from the CC

 

 

Please note that resetting preferences will remove all the custom settings and InDesign will launch with default settings. This way all your old settings will be saved in .old folders and InDesign will recreate new folders with default settings.

 

 

2. If that doesn't help, try booting the system into Safe Mode (https://helpx.adobe.com/in/x-productkb/global/start-safe-boot-mode-mac.html) and check how it works there. It starts your system so that it performs certain checks and prevents third party software/ services from automatically loading or opening. If it works fine in Safe mode, then there is some third party service or application like antivirus, plugins or web extensions which are conflicting with the InDesign.

 

3. If that doesn't help either, login to root account (https://support.apple.com/en-in/HT204012). Check how application works there. If it works fine there, then it could be related to permission errors. Follow these steps to repair permission errors:

  • Go to Terminal (Go > Utilities > Terminal.app)
  • Execute the following command on terminal to provide permission:
  • sudo chmod -R 777 /Users/<user>/Library/Preferences/Adobe InDesign
  • sudo chmod -R 777 /Users/<user>/Library/Caches/Adobe InDesign
  • sudo chmod -R 777 /Users/<user>/Library/Application Support

 

 

4. If nothing helps, then we need to troubleshoot this on a live session. Please head here (https://helpx.adobe.com/support.html) and select the chat button in the lower-right corner of the page. We can help on a live session that way.

TOPICS
Bug, Performance

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Jun 20, 2020 0
Adobe Employee ,
Jun 22, 2020

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Hi there,

 

So sorry to hear about this trouble. Could you please try following the steps shared in this help article (https://helpx.adobe.com/x-productkb/global/error-close-following-applications-continue.html) and let us know how it goes.

You may also check out this similar discussion (https://community.adobe.com/t5/indesign/error-while-launching-indesign-on-macos-your-previous-adobe-...).

 

Let us know if this helps or if you have any further questions.

 

Regards,

Srishti

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Jun 22, 2020 0
New Here ,
Jun 22, 2020

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I used force ervry time this happesns at lest twice a day. Most time is stil does not opna after forece quit I have to restatrt

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Jun 22, 2020 0
Adobe Employee ,
Jun 24, 2020

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Sorry about this experience. Does the steps suggested above worked for you, or the issue still persists? If not, please try these steps and share your observations with us:

1. Reset Preferences: -

  • Close all adobe applications
  • Go to Locations:
  • ~/Library/Caches
  • ~/Library/Preferences
  • Rename Adobe InDesign and com.adobe.indesign to Adobe InDesign.old and com.adobe.indesign.old
  • Launch InDesign from the CC

 

 

Please note that resetting preferences will remove all the custom settings and InDesign will launch with default settings. This way all your old settings will be saved in .old folders and InDesign will recreate new folders with default settings.

 

 

2. If that doesn't help, try booting the system into Safe Mode (https://helpx.adobe.com/in/x-productkb/global/start-safe-boot-mode-mac.html) and check how it works there. It starts your system so that it performs certain checks and prevents third party software/ services from automatically loading or opening. If it works fine in Safe mode, then there is some third party service or application like antivirus, plugins or web extensions which are conflicting with the InDesign.

 

3. If that doesn't help either, login to root account (https://support.apple.com/en-in/HT204012). Check how application works there. If it works fine there, then it could be related to permission errors. Follow these steps to repair permission errors:

  • Go to Terminal (Go > Utilities > Terminal.app)
  • Execute the following command on terminal to provide permission:
  • sudo chmod -R 777 /Users/<user>/Library/Preferences/Adobe InDesign
  • sudo chmod -R 777 /Users/<user>/Library/Caches/Adobe InDesign
  • sudo chmod -R 777 /Users/<user>/Library/Application Support

 

 

4. If nothing helps, then we need to troubleshoot this on a live session. Please head here (https://helpx.adobe.com/support.html) and select the chat button in the lower-right corner of the page. We can help on a live session that way.

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Jun 24, 2020 0
Enthusiast ,
Jun 24, 2020

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Did you have any issues running previous versions of ID? Just curious, as that is a rather small amount of RAM to do anything.

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Jun 24, 2020 0
New Here ,
Aug 24, 2020

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Have gone through steps stil having issues with InDesign

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Aug 24, 2020 0
Jdesant5 LATEST
New Here ,
Aug 24, 2020

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noit doe snot open at all get

 

You can’t open the application “Adobe InDesign 2020” because it is not responding.

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Aug 24, 2020 0