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InDesign error! Unable to create new document.

New Here ,
Oct 23, 2020

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There is a problem with InDesign. When I type whatever the size of the page I want and i click create it doesn't open the document I wanted. I doesn't do anything. Is it a bug or my pc is the problem?

 

Many thanks

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InDesign error! Unable to create new document.

New Here ,
Oct 23, 2020

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There is a problem with InDesign. When I type whatever the size of the page I want and i click create it doesn't open the document I wanted. I doesn't do anything. Is it a bug or my pc is the problem?

 

Many thanks

TOPICS
Bug

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31

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Oct 23, 2020 0
Adobe Community Professional ,
Oct 23, 2020

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Hi,

Can you confirm the exact version of the software and operating system you are using.

Also, can you reset your preferences 

  • Windows: Start InDesign, and then press Shift+Ctrl+Alt. Click Yes when asked if you want to delete preference files.

  • macOS: While pressing Shift+Option+Command+Control, start InDesign. Click Yes when asked if you want to delete preference files.

You might have to reinstall the software.

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Oct 23, 2020 0
Explorer ,
Oct 23, 2020

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Dear Sir,

I have exactly the same problem with the latest InDesign version (16.0 x64): impossible to create a new InDesign document after having created a first one!!!

The only way is systematically to delete all InDesign information in my AppData\Local and AppData\Roaming.

Please fix urgently this bug!!!

Regards

Pascal Garin

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