InDesign export error message

New Here ,
Dec 28, 2019 Dec 28, 2019

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I am trying to export an InDesign file to PDF and am receiving two error messages.  First - "This document contains links to files/URL(s) that are not accessible.  Please check your network connectivity or the original source of content."  Second - Failed to Export the PDF file."  Preflight window there are no errors.  Links window are to the placed photos.  I can't find a URL or email address in the document that is not correctly associated under the hyperlinks window with the real URL or email address. I have read to export as a mark up file and have done that, but to no avail, continue to receive the error message.  Document is a two page bulletin to be emailed to a group.  Operating system is Windows 10 Pro. Creative Cloud just updated recently, automatically.

InDesign error message 1.pngInDesign error message 2.png

 

Thank you for your help,

Edith

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Import and export

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Adobe Community Professional ,
Dec 29, 2019 Dec 29, 2019

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Links window are to the placed photos.

 

Are any of the Links CC Library assets? Have you checked that all have a Status of OK?

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New Here ,
Dec 29, 2019 Dec 29, 2019

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Links are to the placed photos located on my external hard drive.  Nothing is from CC Libraries.  All links are "Status: OK".   All hyperlinks in the document are correctly associated under the hyperlinks window with the real URL or email address. 

Thank you,

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Community Beginner ,
Dec 30, 2019 Dec 30, 2019

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I am having the same exact issue since updating to InDesign 2020.

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New Here ,
Apr 02, 2020 Apr 02, 2020

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Me, too. How do I deal with this? I can't make a PDF right now.

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Community Beginner ,
Apr 03, 2020 Apr 03, 2020

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Are you on a mac or PC? It is all about the permissions on macs. Go to system preferences, security and privacy, privacy tab. Click the lock icon and login. In the full disk & access and files & folders, make sure all adobe programs are checked. If you can't do this which I couldn't at first, you will need to update your os. 

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New Here ,
Oct 02, 2020 Oct 02, 2020

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THIS WORKS! Thank you so much!

 

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Community Beginner ,
Nov 09, 2020 Nov 09, 2020

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Worked for me too. I dread updates. Only for these forums, I would be totally lost! Thank you.

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New Here ,
Dec 02, 2020 Dec 02, 2020

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Thanks! This solved the issue for me, after I had updated my work Mac laptop to Big Sur

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New Here ,
Mar 30, 2021 Mar 30, 2021

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Thank you! Worked for me too!

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Community Beginner ,
Apr 19, 2021 Apr 19, 2021

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LATEST

Thank you this worked perfectly. I recently upgraded to Big Sur and did not giver permission to access my documents folder on my hard drive.

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Adobe Employee ,
Jan 03, 2020 Jan 03, 2020

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Hi Edith,

 

Sorry to hear about your experience. Would you mind sharing some more info like:
1. Version of InDesign.

2. Is it happening with a single document or with all of them?
3. Have you tried resetting the preferences of InDesign? (If not, please try following the steps on https://helpx.adobe.com/indesign/using/setting-preferences.html#restore_all_preferences_and_default_...)

Please note that resetting preferences will remove all the custom settings and InDesign will launch with default settings. You can also take a backup of the folders in case you want to. Location is mentioned in the article. 


If this is happening with a single document, try to convert document to IDML and then try to export. Let us know how it goes.

 

Looking forward to your response.

 

Regards,

Ashutosh

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Community Beginner ,
Jan 05, 2020 Jan 05, 2020

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Hi,

I'm using InDesign 15.0.1. It's happening with all my InDesign documents (and there are a lot as I do layout design work every day). I tried resetting preferences but it didn't help, so I uninstalled InDesign and then reinstalled. So far, that seems to be working. I'm not sure if it's a Catalina and InDesign issue, but after installing, InDesign asks to access files from my desktop. We'll see how things go.

 

Thanks.

 

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Community Beginner ,
Jan 06, 2020 Jan 06, 2020

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Unfortunately, the re-install did not solve the issue. Every time I open an InDesign document, I can't export as a pdf because I get the same errors mentioned at the beginning of this thread: ("This document contains links to files/URL(s) that are not accessible. Please check your network connectivity or the original source of content."  Failed to Export the PDF file.") Within the links panel, all links are shown as linked. I have to relink all the images every time I open the document. This is a serious and inefficient problem!! Please help!

 

Note that this problem occured after installing InDesign 15.0.1 and upgrading to Mac OS Catalina. (I also tried installing InDesign 14.0 and have the same errors.)

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New Here ,
Jan 06, 2020 Jan 06, 2020

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I am having this same exact issue on my mac, except I recently upgraded to mojave. 

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Adobe Community Professional ,
Jan 08, 2020 Jan 08, 2020

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Where are these files stored? Network? Local? Dropbox? OneDrive? gDrive?

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Community Beginner ,
Jan 08, 2020 Jan 08, 2020

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Bi Bob,

The files are stored on my local drive.

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New Here ,
Feb 22, 2021 Feb 22, 2021

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Can you please answer the problem to this for WINDOWS 10 users?? The link to the PDF on the link you shared does not exist. This is incredibly aggravating! 

PROBLEM:  “This document contains links to files/URL(s) that are not accessible. Please check your network connectivity or the original source of content.”

 

HELP! (I AM NOT ON A MAC)

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Adobe Employee ,
Jan 06, 2020 Jan 06, 2020

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Hi All, I have found a similar discussion on https://community.adobe.com/t5/indesign/export-from-indesign-to-pdf-failed-cannot-place-this-file/m-...
Please check if the steps provided help you out. Let us know how it goes.

 

Thanks!

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Valorous Hero ,
Jan 06, 2020 Jan 06, 2020

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Like being mentioned in the thread as referred by Ashutosh, placed PDF files can contain various kinds of faulty content, but also file restrictions.

 

Could you try creating a Package and see if all files are gathered correctly, so there are no mysteriously missing files ? Does Export still result in the same error ? If so, then could you try testing your file with e.g. half of the pages recursively, in order to close in on the troubling page and placed content ?

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Community Beginner ,
Jan 08, 2020 Jan 08, 2020

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@AshutoshRox and @Peter_Villevoye,

I'm not sure you are understanding the issue as your two comments above do not relate to the problems we are having. Please refer to the top of the post from Phili4.

 

I am using InDesign 2020 15.0.1 on OS Catalina. Every time I open an InDesign document, all images in the links panel are not properly linked (even though they show that they are). I have to relink every image each time I open an InDesign document (even if I opened it yesterday) in order to export as a pdf. I do not place PDF files into InDesign. All the files are jpegs or Adobe Illustrator files. This is happening to all my InDesign files, not just one. No errors in the preflight window and all images and text appear to be linked properly.

 

I get this error when exporting to a pdf, unless I've relinked all images again. 

"This document contains links to files/URL(s) that are not accessible. Please check your network connectivity or the original source of content." "Failed to Export the PDF file."  

 

I have deleted InDesign preferences and uninstalled and reinstalled InDesign with no luck. Not sure what to do here. Let us know if you have any solutions.

 

Thanks.

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Community Beginner ,
Jan 08, 2020 Jan 08, 2020

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Also, I forgot to mention that I receive the same error when trying to package the file. So, I can't package to see if any images are missing. I also can't export any of the pages of any of my documents. This problem is across the board on all of my InDesign files since upgrading to Catalina and InDesign 2020 15.0.1.

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Valorous Hero ,
Jan 08, 2020 Jan 08, 2020

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A similar symptom can occur, but with a different cause.

Catalina does have a stricter policy towards granting applications access to any files:

https://www.howtogeek.com/443611/how-macos-catalinas-new-security-features-work/

Does this help ?

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Community Beginner ,
Jan 08, 2020 Jan 08, 2020

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Oh! This could totally be the issue. Is it recommended to allow InDesign full access to the files? I will try it and see what happens. Thank you.

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New Here ,
Jan 15, 2020 Jan 15, 2020

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This soolved the problem. Thanks. I had the exact same issue.

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