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Indesign freezes after ca. 35 seconds

Community Beginner ,
Jul 07, 2020

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OSX 10.15.5 and ID 15.1.1

ID starts and act normal, but freezes after ca. 30-35 secs after program start.
No document open.
I already deleted preferences and caches, disabled network and GPU, no plugins.

Deinstalled and newly installed : same problem.

Any ideas?

Adobe Community Professional
Correct answer by Manan Joshi | Adobe Community Professional

See the following discussion

https://community.adobe.com/t5/indesign/indesign-15-0-3-crashing-freezing-on-macos-catalina/td-p/11160949?page=1

 

Edit :- I just noticed that you did share the OS and ID information, apologies for not noticing it the first time and asking for it

-Manan

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Bug, Performance

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Indesign freezes after ca. 35 seconds

Community Beginner ,
Jul 07, 2020

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OSX 10.15.5 and ID 15.1.1

ID starts and act normal, but freezes after ca. 30-35 secs after program start.
No document open.
I already deleted preferences and caches, disabled network and GPU, no plugins.

Deinstalled and newly installed : same problem.

Any ideas?

Adobe Community Professional
Correct answer by Manan Joshi | Adobe Community Professional

See the following discussion

https://community.adobe.com/t5/indesign/indesign-15-0-3-crashing-freezing-on-macos-catalina/td-p/11160949?page=1

 

Edit :- I just noticed that you did share the OS and ID information, apologies for not noticing it the first time and asking for it

-Manan

TOPICS
Bug, Performance

Views

83

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Jul 07, 2020 0
Adobe Community Professional ,
Jul 07, 2020

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See the following discussion

https://community.adobe.com/t5/indesign/indesign-15-0-3-crashing-freezing-on-macos-catalina/td-p/111...

 

Edit :- I just noticed that you did share the OS and ID information, apologies for not noticing it the first time and asking for it

-Manan

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Community Beginner ,
Jul 07, 2020

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yepp, GPU is off, profile is set to Apple RGB, no fonts installed (I use FontXplorer, latest version, no plugins activated).

Will try later in safe mode. Im now out for a hike... 🙂

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maccon LATEST
Community Beginner ,
Jul 08, 2020

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I checked the OSX protected mode (starting with Shift key pressed during power up).
That worked.

 

So my next thoughts/step was: something is loaded (in the background) which Indesign doesn't like.
First I started Indesign and waited for the freeze.
Then I started a terminal session (/programs / Utilities / Terminal) and listed all the processes
ps -ax

 

I then killed step by step 'programs/services running from which I know that are not directly neccesary.
To do this you find in that listing entries like

540 ?? 0:00.05 /System/Library/PrivateFrameworks/CoreSpeech.framework/corespeechd
541 ?? 0:00.71 /Library/Application Support/Microsoft/MAU2.0/Microsoft AutoUpdate.app/Contents/MacOS/Microsoft Upda
542 ?? 0:00.30 /usr/libexec/routined LAUNCHED_BY_LAUNCHD


The first number in each row is the pid of that process.

To kill this process you type for example:
sudo kill -HUP 541 (that request also that you type in your password)
This is a relatively save process as you do not change any configuration of your computer. If somethinggoes wrong, restart your computer and you're back in business.
From recent installations I found two entries:

430 ?? 0:00.18 /usr/local/bin/FAHCoreWrapper /Library/Application Support/FAHClient/cores/cores.foldingathome.org/v
431 ?? 27:54.77 /Library/Application Support/FAHClient/cores/cores.foldingathome.org/v7/osx/64bit/avx/Core_a7.fah/Fa

 

FAH is a tool that lets you spent idle time of your comuter for eg. Corona researchers
I killed both and deleted from the above path the appropriate directories (I already deinstalled the software, but these were not properly removed).

After killing I checked the InDesign status if the program comes back to life.
And : InDesign works.

Conclusion:
I think that these two deamons caused the problem, BUT I am not yet fully convinced that this is true.
These two deamons were already in place and previous InDesign versions had no problem with that.
Maybe it was a kind of update of OSX and ID in conjunction that raised this problem.

Question:
If you check the folder Application Support/Adobe/ you find older support files like 

  • Bridge CC 2018
  • Bridge CC 2019
  • Extension Manager CS5.5
  • Extension Manager2

Do these entries do anything if the original Software is already deinstalled?

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