InDesign freezing and unable to use dropdown menus while using Eyedropper tool

New Here ,
Jun 15, 2021 Jun 15, 2021

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I try to use the eyedropper from the color-picker, but it always hangs up on me and never selects anything. After hitting cancel multiple times to try to get the window to close, the functionality of InDesign takes a huge hit:

 

1) I can no longer select anything in the drop-down menus (to exit out of InDesign, I have to force quit)

 

2) There's a long delay between making a change and seeing it on the screen (ex. adjusting the tracking of the text)

 

Any ideas on what to do? I saw people with similar problems, but there wasn't a clear-cut solution on how to fix this

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Adobe Community Professional ,
Jun 15, 2021 Jun 15, 2021

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What operating system and what version of InDesign are you using? Have you always had the problem with the eyedropper or has it started happening since an update to either the operating system or to InDesign? Try trashing your InDesign preferences. This will reset the program to its defaults and hopefully get rid of the annoyances that you've been dealing with.

To reset preferences:

For Macintosh Users: The User Library folder in which InDesign’s preferences are stored is hidden by default on most Macintoshes. To access it make sure that InDesign is closed and click on the desktop to launch a Finder Window (Command-N). With this window in column view follow the path User>Home folder (it’s the folder with an icon that looks like a house—it may have the user’s name rather than “Home”) and click on the Home folder. With the Option Key pressed choose Library from the Finder Go Menu. “Library” will now appear within the Home folder. Within the Library folder find the folder called Preferences and within it find the folder called “Adobe InDesign” and the file called “com.adobe.InDesign.plist” and delete both that folder and that file. When InDesign is next launched it will create new preference files and the program will be restored to its defaults.

For Windows Users: You can try the quick way of resetting on a PC which is to hold down Ctrl + Alt + Shift when launching InDesign and respond affirmatively when asked if you want to reset. There have been some recent reports that the window asking if you want to reset is not popping up but that the prefs are being reset anyway. If this works great but if it doesn’t you may have to manually delete them.

To do so: On Windows 7 and above the preference files are hidden. To find them go to the Control Panel and open Folder Options and then click the View tab. Then select “Show hidden files and folders” or “Show hidden files, folders or drive options” in Advanced Settings. Then delete (or rename) the folder at the end of this path: C:\Users\<USER>\AppData\Roaming\Adobe\InDesign\<Version #>\<Language>. Make sure that InDesign is closed when you do this. When you relaunch the program it will create new preference files and the program will be at its default settings.

The advantage of manually deleting preference files is that after you’ve reset up the program (make sure that no document window is open) to your liking, you can create copies of your personalized “mint” preference files (make sure that you quit the program before copying them—that finalizes your customization) and use them in the future to replace any corrupt versions you may need to delete.

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Adobe Community Professional ,
Jun 15, 2021 Jun 15, 2021

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Adobe Employee ,
Jun 16, 2021 Jun 16, 2021

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Hi Meghan,

Sorry to hear about this problem. That’s not a typical experience with the application. I am hopeful that the issue is fixed by the suggestions shared above. If not, I would request if you could share a few more details like:

  • OS and version of InDesign
  • Is the issue related to a specific document? If yes, could you please share the document with us? You can upload it to the Creative Cloud (https://helpx.adobe.com/in/creative-cloud/help/share.html) and share the download link. 
  • When did this start happening? Are there any recent changes made to your system? For example, any antivirus, system updates or web extensions installed recently. 


You may also try the suggestions shared on this page ( https://community.adobe.com/t5/indesign/resolve-slow-performance-and-unexpected-behavior-of-indesign...) to troubleshoot and optimize InDesign's performance and share your observations with us. Hope it helps.

Regards,
Anshul

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