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InDesign + Google File Stream : Crashing

New Here ,
Jul 10, 2020

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Hello!
We are currently having an issue with multiple InDesign files saved in Google Drive through File Stream.

Basically, a person from one computer makes a file and saves it. It works super well for her, but then I try opening it, scroll around the file and it crashes. These files seem to be corrupt.

My assumption is there's some synching issue with recovery/temp files. Has anyone had this issue before? Any workflow workarounds you can suggest? It's very unusual and uncomfortable. Thank you!

Hi there,

 

Sorry to hear about this trouble. As Bob mentioned, this has been reported by a few other users as well and some of them have confirmed that issue was fixed in latest release. If you are not already on (v15.1.1), then we recommend you to update to the latest version and let us know how it goes.

 

If the issue still persists, please upvote this issue here (https://indesign.uservoice.com/forums/601180-adobe-indesign-bugs/suggestions/38212240-drive-file-stream-causing-indesign-to-crash) and share your observations in comment section.

This way you'll keep getting all the updates related to this feature.

 

Regards,

Srishti

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Bug, How to, Publish online, Sync and storage

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InDesign + Google File Stream : Crashing

New Here ,
Jul 10, 2020

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Hello!
We are currently having an issue with multiple InDesign files saved in Google Drive through File Stream.

Basically, a person from one computer makes a file and saves it. It works super well for her, but then I try opening it, scroll around the file and it crashes. These files seem to be corrupt.

My assumption is there's some synching issue with recovery/temp files. Has anyone had this issue before? Any workflow workarounds you can suggest? It's very unusual and uncomfortable. Thank you!

Hi there,

 

Sorry to hear about this trouble. As Bob mentioned, this has been reported by a few other users as well and some of them have confirmed that issue was fixed in latest release. If you are not already on (v15.1.1), then we recommend you to update to the latest version and let us know how it goes.

 

If the issue still persists, please upvote this issue here (https://indesign.uservoice.com/forums/601180-adobe-indesign-bugs/suggestions/38212240-drive-file-stream-causing-indesign-to-crash) and share your observations in comment section.

This way you'll keep getting all the updates related to this feature.

 

Regards,

Srishti

Topics

Bug, How to, Publish online, Sync and storage

Views

46

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Most Valuable Participant ,
Jul 10, 2020

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There have been quite a few reports of issues with this combination. Try Dropbox or Onedrive.

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Adobe Employee ,
Jul 17, 2020

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Hi there,

 

Sorry to hear about this trouble. As Bob mentioned, this has been reported by a few other users as well and some of them have confirmed that issue was fixed in latest release. If you are not already on (v15.1.1), then we recommend you to update to the latest version and let us know how it goes.

 

If the issue still persists, please upvote this issue here (https://indesign.uservoice.com/forums/601180-adobe-indesign-bugs/suggestions/38212240-drive-file-str...) and share your observations in comment section.

This way you'll keep getting all the updates related to this feature.

 

Regards,

Srishti

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Adobe Employee ,
Jul 20, 2020

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Hi there,

 

I'm hoping that the issue is resolved for you. 

If any of the above-mentioned solutions or suggestions helped, please mark them correct.

If not, do let us know so that we can assist you further.

 

Regards,

Sheena

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