INDESIGN HANGING ALL THE TIME!!!!

[elainea17021398]

Oh My GOD! This is seriously doing my head in.
I am happily working away and then - it hangs...........and I have to restart.

About 8-10 times a day, at least. 

I am working on a brand new Mac - Specs are: mac OS Catalina

Version 10.15.5

3.6Ghz 8-core intel core i9

32GB memory

Radeon Pro 580X 8 BG Graphics.

The latest version of indesign 2020.

HELP ME PLEASE! Before I turn to a PC or something 😞

And if you are going to ask me techy questions - I will get confused! 🙂

[Derek Cross]

The first thing to try is to reset your InDesign Preferences – I find I have to do this a couple of times a year:

1) Close InDesign
2) Double click on Adobe InDesign's icon to launch it
3) QUICKLY hold down Ctrl+Alt+Shift. (for Windows) or CTL+OPT+CMD+Shift (for Mac OS X)
4) When a dialog appears, ask you “Delete InDesign Preference Files?” Click Yes.

(If you don't see the question do it again.)

Let us know if it resolves the issue.

[elainea17021398]

Thank you 🙂

I will give this a crack and let you know tomorrow how it goes. I have had enough of it today!

[elainea17021398]

Sorry - that's not cutting it. 

Still merrily working away and then Indesign just goes SO SLOW with the wheel of death whirling away. 
The ONLY thing that fixes it is force-quitting and then having to re-start as forcing it doesnt solve whatever the issue is.

Any other ideas? 😞

[Derek Cross]

If you still have issues (and you have at least 16MB of Ram) delete InDesign, using the drop-down menu in the Creative Cloud app and reistall. If you still have issues, unistall again and run Adobe Cleaner before reinstalling InDesign

https://helpx.adobe.com/uk/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

[elainea17021398]

Thank you - still having constant issues.

I have 32MB of RAM. I have reverted to using the imac I had updated and my new Imac is sitting in the naughty corner.

I will delete indesign and reinstall and see what happens next.

🙂

[elainea17021398]

Hi

I have deleted Indesign and reinstalled it. No difference.

😞

[andreg52495463 · Accepted solution]

Watch here:
https://community.adobe.com/t5/indesign/indesign-15-1-crashing-on-windows-10/td-p/11212439?page=1 

[elainea17021398]

Thanks 🙂

[Amir5ECB]

THE SAME PROBLEM!

MacBook Pro, Big Sur 11.2.1
Latest version of InDesign 2022

InDesign hangs 5-10 times per day so, that I can't save the file I'm curriently working on. 

I've tryed all what is written here, but it doesn't help....

[Anshul_Saini]

Hi @Amir5ECB,

Sorry to hear about your experience. I would request you to share a few more details like:

• The exact version of InDesign is currently installed on your Mac Device.
• Is the issue related to a specific document or all?
• Is this happening with old or new documents?
• Where are the files and links saved (Network Drive/ System HDD/ Shared Folder on System/ External HDD)?
• Are there any recent changes made to your system? For example, any antivirus, system updates, plugins, or web extensions installed recently.
• For testing's sake, please check if turning off the internet & signing out of the Creative Cloud Dekstop app help resolve the issue?
• Are you using TimeMachine? If yes, please check if turning it off/ disabling it help resolve the issue?
• Please check if turning off preflight  (Window > Output > Preflight > Deselect the checkbox) help resolve the issue?
       
• Please try different Display options (View > Display Performance) in InDesign. I recommended working on Typical Display.
• Please try turning off GPU performance from InDesign preferences (cmd + k > GPU Performance > uncheck GPU Performance and see if that helps?
• Screenshot of "About This Mac." (both Overview and Displays tab)
• Are you using an external monitor(s)? If yes, with which port and cable combination it is connected.
• What is the resolution of the Screen?
• Screenshot of UI scaling from InDesign Preferences (For 2022 ID users only)
• Are you using any font manager tool? Does uninstalling them help resolve the issue?

Also, please try all the steps suggested in the help article (https://helpx.adobe.com/in/fonts/kb/troubleshoot-fonts-illustrator-indesign.html) and let us know if it helps.

We will be looking forward to your response.

Thanks & Regards,

Anshul Saini