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INDESIGN HANGING ALL THE TIME!!!!

Community Beginner ,
Jun 16, 2020

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Oh My GOD! This is seriously doing my head in.
I am happily working away and then - it hangs...........and I have to restart.

About 8-10 times a day, at least. 

I am working on a brand new Mac - Specs are: mac OS Catalina

Version 10.15.5

3.6Ghz 8-core intel core i9

32GB memory

Radeon Pro 580X 8 BG Graphics.

The latest version of indesign 2020.

HELP ME PLEASE! Before I turn to a PC or something 😞

 

And if you are going to ask me techy questions - I will get confused! 🙂

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Bug, Performance

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INDESIGN HANGING ALL THE TIME!!!!

Community Beginner ,
Jun 16, 2020

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Oh My GOD! This is seriously doing my head in.
I am happily working away and then - it hangs...........and I have to restart.

About 8-10 times a day, at least. 

I am working on a brand new Mac - Specs are: mac OS Catalina

Version 10.15.5

3.6Ghz 8-core intel core i9

32GB memory

Radeon Pro 580X 8 BG Graphics.

The latest version of indesign 2020.

HELP ME PLEASE! Before I turn to a PC or something 😞

 

And if you are going to ask me techy questions - I will get confused! 🙂

Topics

Bug, Performance

Views

201

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Adobe Community Professional ,
Jun 16, 2020

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The first thing to try is to reset your InDesign Preferences – I find I have to do this a couple of times a year:

 

1) Close InDesign
2) Double click on Adobe InDesign's icon to launch it
3) QUICKLY hold down Ctrl+Alt+Shift. (for Windows) or CTL+OPT+CMD+Shift (for Mac OS X)
4) When a dialog appears, ask you “Delete InDesign Preference Files?” Click Yes.

(If you don't see the question do it again.)

 

Let us know if it resolves the issue.

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Community Beginner ,
Jun 16, 2020

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Thank you 🙂

I will give this a crack and let you know tomorrow how it goes. I have had enough of it today!

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Community Beginner ,
Jun 17, 2020

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Sorry - that's not cutting it. 

Still merrily working away and then Indesign just goes SO SLOW with the wheel of death whirling away. 
The ONLY thing that fixes it is force-quitting and then having to re-start as forcing it doesnt solve whatever the issue is.


Any other ideas? 😞

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Adobe Community Professional ,
Jun 17, 2020

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If you still have issues (and you have at least 16MB of Ram) delete InDesign, using the drop-down menu in the Creative Cloud app and reistall. If you still have issues, unistall again and run Adobe Cleaner before reinstalling InDesign

https://helpx.adobe.com/uk/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

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Community Beginner ,
Jun 24, 2020

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Thank you - still having constant issues.

I have 32MB of RAM. I have reverted to using the imac I had updated and my new Imac is sitting in the naughty corner.

I will delete indesign and reinstall and see what happens next.

🙂

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Community Beginner ,
Jun 24, 2020

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Hi

I have deleted Indesign and reinstalled it. No difference.

😞

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New Here ,
Jun 17, 2020

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Community Beginner ,
Jun 24, 2020

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Thanks 🙂

 

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