InDesign hangs

New Here ,
May 06, 2020

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Jag har problem med Catalina 10.15.4.

 

Min InDesign låser sig varje timme ungefär. Måste tvångsavsluta det. Och därefter fungerar inte Internet, och då går inte datorn stoppa och starta utan det måste bli att hålla in startknappen ett antal sekunder för att den ska stanna. Därefter omstart och allt fungerar någon timme, därefter kommer repriserna. Ungefär var tredje gång reagerar datorn på felen och vill skicka rapport till Apple, vilket jag alltid godtar.

 

Jag har en iMac 27 tum, 2017. InDesign är av senaste utgåvan, 15.0.2. Safari är av version 13.1.

 

Vad göra?

Hi there,

 

We're so sorry to hear about the trouble you are facing with InDesign. That's definitely not a typical experience with application. Let us fix this for you.

I would request if you could try following these steps one by one and share you observations:

  • Change color settings from System preferences to Apple RGB (https://support.apple.com/en-in/guide/mac-help/mchlf3ddc60d/mac) and check how it works. 
  • If that doesn't help, try resetting InDesign preferences.

    Close all adobe applications

    Go to Locations:

    ~/Library/Caches

    ~/Library/Preferences

    Rename Adobe InDesign and com.adobe.indesign to Adobe InDesign.old and com.adobe.indesign.old

    Launch InDesign from the CC.

    Please note that resetting preferences will remove all the custom settings and InDesign will launch with default settings. This way all your old settings will be saved in .old folders and InDesign will recreate new folders with default settings.

  • If that doesn't help either, try booting the system into Safe Mode (https://helpx.adobe.com/in/x-productkb/global/start-safe-boot-mode-mac.html) and check how it works there. It starts your system so that it performs certain checks and prevents third party software/ services from automatically loading or opening. If it works fine in Safe mode, then there is some third party service or application like antivirus, plugins or web extensions which are conflicting with the InDesign. 

 

Looking forward to your response!

 

Regards,

Srishti

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InDesign hangs

New Here ,
May 06, 2020

Copy link to clipboard

Copied

Jag har problem med Catalina 10.15.4.

 

Min InDesign låser sig varje timme ungefär. Måste tvångsavsluta det. Och därefter fungerar inte Internet, och då går inte datorn stoppa och starta utan det måste bli att hålla in startknappen ett antal sekunder för att den ska stanna. Därefter omstart och allt fungerar någon timme, därefter kommer repriserna. Ungefär var tredje gång reagerar datorn på felen och vill skicka rapport till Apple, vilket jag alltid godtar.

 

Jag har en iMac 27 tum, 2017. InDesign är av senaste utgåvan, 15.0.2. Safari är av version 13.1.

 

Vad göra?

Hi there,

 

We're so sorry to hear about the trouble you are facing with InDesign. That's definitely not a typical experience with application. Let us fix this for you.

I would request if you could try following these steps one by one and share you observations:

  • Change color settings from System preferences to Apple RGB (https://support.apple.com/en-in/guide/mac-help/mchlf3ddc60d/mac) and check how it works. 
  • If that doesn't help, try resetting InDesign preferences.

    Close all adobe applications

    Go to Locations:

    ~/Library/Caches

    ~/Library/Preferences

    Rename Adobe InDesign and com.adobe.indesign to Adobe InDesign.old and com.adobe.indesign.old

    Launch InDesign from the CC.

    Please note that resetting preferences will remove all the custom settings and InDesign will launch with default settings. This way all your old settings will be saved in .old folders and InDesign will recreate new folders with default settings.

  • If that doesn't help either, try booting the system into Safe Mode (https://helpx.adobe.com/in/x-productkb/global/start-safe-boot-mode-mac.html) and check how it works there. It starts your system so that it performs certain checks and prevents third party software/ services from automatically loading or opening. If it works fine in Safe mode, then there is some third party service or application like antivirus, plugins or web extensions which are conflicting with the InDesign. 

 

Looking forward to your response!

 

Regards,

Srishti

TOPICS
Bug

Views

80

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
May 06, 2020 0
Adobe Employee ,
May 06, 2020

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Hi there,

 

We're so sorry to hear about the trouble you are facing with InDesign. That's definitely not a typical experience with application. Let us fix this for you.

I would request if you could try following these steps one by one and share you observations:

  • Change color settings from System preferences to Apple RGB (https://support.apple.com/en-in/guide/mac-help/mchlf3ddc60d/mac) and check how it works. 
  • If that doesn't help, try resetting InDesign preferences.

    Close all adobe applications

    Go to Locations:

    ~/Library/Caches

    ~/Library/Preferences

    Rename Adobe InDesign and com.adobe.indesign to Adobe InDesign.old and com.adobe.indesign.old

    Launch InDesign from the CC.

    Please note that resetting preferences will remove all the custom settings and InDesign will launch with default settings. This way all your old settings will be saved in .old folders and InDesign will recreate new folders with default settings.

  • If that doesn't help either, try booting the system into Safe Mode (https://helpx.adobe.com/in/x-productkb/global/start-safe-boot-mode-mac.html) and check how it works there. It starts your system so that it performs certain checks and prevents third party software/ services from automatically loading or opening. If it works fine in Safe mode, then there is some third party service or application like antivirus, plugins or web extensions which are conflicting with the InDesign. 

 

Looking forward to your response!

 

Regards,

Srishti

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
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