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Indesign/Illustrator/Photoshop workspaces disappear on iMac with second screen

Community Beginner ,
Oct 18, 2020

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Ich habe einen ganz neuen iMac 27, 3,8 GHz 8-Core Intel Core i7,  Baujahr 2020, System Catalina 10.15.7 und daran einen Bildschirm Eizo Flexscan L768 über ein Original-Kabel von Apple angeschlossen. 

Geht der Mac in Ruhestellung und wacht dann auf, wird er sofort wieder dunkel und startet dann quasi neu. Ist dann z.B. Indesign oder Illustrator oder Photoshop aktiv gewesen, sind alle Einstellungen der Arbeitsbereiche die auf dem 2.Bildschirm angelegt waren, dahin und ich muss alle neu anordnen und wieder als neuen Arbeitsbereich abspeichern. Ich habe von allen Programmen die aktuellen Versionen, ebenso von Catalina.

Jemand das gleiche Problem und vielleicht eine Lösung?

Würde mich freuen ...

 

In English:

I have a brand new iMac 27, 3.8GHz 8-core Intel Core i7, built in 2020, system Catalina 10.15.7 and connected to it a screen Eizo Flexscan L768 via an original cable from Apple.  
If the Mac is in a rest ingestion position and then wakes up, it immediately goes dark again and then almost restarts. If, for example, Indesign or Illustrator or Photoshop was active, all settings of the workspaces that were created on the 2nd screen are gone and I have to rearrange them all and save them again as a new workspace. I have the current versions of all programs, as well as Catalina.
Someone the same problem and maybe a solution?
Would be happy ..

Hi Srishti,

it seems as if power nap / energy saving / systemsettings was the problem.

After switching off everything works well.

Kind regards

Joachim

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Indesign/Illustrator/Photoshop workspaces disappear on iMac with second screen

Community Beginner ,
Oct 18, 2020

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Ich habe einen ganz neuen iMac 27, 3,8 GHz 8-Core Intel Core i7,  Baujahr 2020, System Catalina 10.15.7 und daran einen Bildschirm Eizo Flexscan L768 über ein Original-Kabel von Apple angeschlossen. 

Geht der Mac in Ruhestellung und wacht dann auf, wird er sofort wieder dunkel und startet dann quasi neu. Ist dann z.B. Indesign oder Illustrator oder Photoshop aktiv gewesen, sind alle Einstellungen der Arbeitsbereiche die auf dem 2.Bildschirm angelegt waren, dahin und ich muss alle neu anordnen und wieder als neuen Arbeitsbereich abspeichern. Ich habe von allen Programmen die aktuellen Versionen, ebenso von Catalina.

Jemand das gleiche Problem und vielleicht eine Lösung?

Würde mich freuen ...

 

In English:

I have a brand new iMac 27, 3.8GHz 8-core Intel Core i7, built in 2020, system Catalina 10.15.7 and connected to it a screen Eizo Flexscan L768 via an original cable from Apple.  
If the Mac is in a rest ingestion position and then wakes up, it immediately goes dark again and then almost restarts. If, for example, Indesign or Illustrator or Photoshop was active, all settings of the workspaces that were created on the 2nd screen are gone and I have to rearrange them all and save them again as a new workspace. I have the current versions of all programs, as well as Catalina.
Someone the same problem and maybe a solution?
Would be happy ..

Hi Srishti,

it seems as if power nap / energy saving / systemsettings was the problem.

After switching off everything works well.

Kind regards

Joachim

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Oct 18, 2020 0
Adobe Employee ,
Oct 18, 2020

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Hi there,

 

Sorry to hear about the trouble. When did this start happening? Are there any recent changes made to your system? For example, any antivirus, system updates or web extensions installed recently. 

 

Also, I would request if you could try following these steps and share your observations with us:

 

  • Does it help if you turn off the GPU performance from application preferences? 
  • If not, try setting secondary screen as primary and see if that helps.

 

We're here to help, just need more info.

 

Regards,

Srishti

 

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Oct 18, 2020 0
Community Beginner ,
Oct 19, 2020

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Hi Srishti,

only short answers to your questions:

All the parts of the systems are original.

I haven’t installed no strange or exotic software. No antivirus, no web extensions or something else. Everything is new.

It started with connecting the second screen, which was before connected to my old Mac (cheesegrater) also as second screen for the workspaces and it worked over all the years very well.

Regards

Joachim 

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Oct 19, 2020 0
Community Beginner ,
Oct 19, 2020

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Hi Srishti,

I have switched off all GPUs in Illustrator, Indesign and Photoshop.
Same problem.

Maybe one more note:

After the restart I can find all (!) the workspaces in the left upper corner of the mainscreen on top of each other in a stack. And sometimes you can find the dock and the menu bar on the small screen!

Kind regards

Joachim

 

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Oct 19, 2020 0
Community Beginner ,
Oct 22, 2020

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Hi Srishti,

it seems as if power nap / energy saving / systemsettings was the problem.

After switching off everything works well.

Kind regards

Joachim

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Oct 22, 2020 0