InDesign incredibly slow when connect to file server via VPN

[Deefadog]

Hi Guys, i see this has been mentioned over the last few years, but has there been a solution? I have the latest version of inDesign and all my files are local, not linked to the server. But as soon as i open up the server via my companies VPN to download an image or collect (Connection is slow) then working on an indesign document which non of the files have ever been on the server takes ages to do any simple task (Even selecting an object takes 10-15 seconds). It's like InDesign is constantly trying to search the file server by default. is there a way to stop this? It's driving me crazy. As soon as i kill the VPN connection all is fine.

Thanks for any help.

[Srishti Bali · Accepted solution]

Hi there,

Sorry for delay and the inconvenience due to this issue. Though we have limited support on Network and VM related issues( https://helpx.adobe.com/in/illustrator/kb/illustrator-support-networks-removable-media.html) but from personal experience I would suggest you few things which you must check:

• Check if this is happening with your user account only or with multiple users.
• Check if there is any antivirus or if there is any end point security or if there is any restriction imposed by your IT Team. Due to this sometimes application behaves unexpectedly.
• This generally happens when network policies or Operating System is updated, check with your IT team for the same.

Regards,

Srishti