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InDesign Not Compatible

New Here ,
Sep 01, 2020

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Hello!

I'm required to download InDesign (and other Adobe Creative Cloud programs) for a class I'm taking at my university. However, every time I try to download InDesign, it says that my computer is "Not Compatible." Whenever I click on the "Not Compatible" button, I get this message: "If you would like to install InDesign, you must update your system" (I attached an image of the pop-up if that helps)! However, when I go to update my computer, it shows that I'm all up-to-date (I also attached an image of the message). I'm not very tech-savvy, but I'm pretty sure my computer should be compatible with InDesign and other Adobe Creative Cloud Programs. I use a MacBook Air that I got in January of 2016. Let me know if there are any solutions that you know of!

Thanks!

Adobe Community Professional
Correct answer by Randy Hagan | Adobe Community Professional

Hi Aaron.

 

On your Mac, there are actually two places where you can find updates. If you go to your Apple menu>App Store... menu command and check the Updates panel, this will often list only the individual applications within your OS that need updates, not always the MacOS itself. If you return to the Home panel, at the top you will see the opportunity to update to the latest version of the MacOS for your system, with a Download button.

 

If you open your Apple Menu>Settings menu command and open the Notifications icon, (your first hint might be that there is a red circle at the upper-right of the icon), you may also see a notification to update your operating system.

 

Before you do that, be advised that any 32-bit applications, or 32-bit applications adapted to run in a 64-bit environment, you have installed on your Mac will be obsoleted by the upgrade to the latest version MacOS Catalina 10.15.6. As long as that isn't an issue, getting your 2016 MacBook Air up to speed with Catalina should let you be able to run Creative Cloud 2020 apps. Not quickly — the minimum requirement for 4GB of RAM is more realistically 8GB with a lot of patience, and preferably a minimum of 16GB to run multiple apps smoothly.

 

Good luck,

 

Randy

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InDesign Not Compatible

New Here ,
Sep 01, 2020

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Hello!

I'm required to download InDesign (and other Adobe Creative Cloud programs) for a class I'm taking at my university. However, every time I try to download InDesign, it says that my computer is "Not Compatible." Whenever I click on the "Not Compatible" button, I get this message: "If you would like to install InDesign, you must update your system" (I attached an image of the pop-up if that helps)! However, when I go to update my computer, it shows that I'm all up-to-date (I also attached an image of the message). I'm not very tech-savvy, but I'm pretty sure my computer should be compatible with InDesign and other Adobe Creative Cloud Programs. I use a MacBook Air that I got in January of 2016. Let me know if there are any solutions that you know of!

Thanks!

Adobe Community Professional
Correct answer by Randy Hagan | Adobe Community Professional

Hi Aaron.

 

On your Mac, there are actually two places where you can find updates. If you go to your Apple menu>App Store... menu command and check the Updates panel, this will often list only the individual applications within your OS that need updates, not always the MacOS itself. If you return to the Home panel, at the top you will see the opportunity to update to the latest version of the MacOS for your system, with a Download button.

 

If you open your Apple Menu>Settings menu command and open the Notifications icon, (your first hint might be that there is a red circle at the upper-right of the icon), you may also see a notification to update your operating system.

 

Before you do that, be advised that any 32-bit applications, or 32-bit applications adapted to run in a 64-bit environment, you have installed on your Mac will be obsoleted by the upgrade to the latest version MacOS Catalina 10.15.6. As long as that isn't an issue, getting your 2016 MacBook Air up to speed with Catalina should let you be able to run Creative Cloud 2020 apps. Not quickly — the minimum requirement for 4GB of RAM is more realistically 8GB with a lot of patience, and preferably a minimum of 16GB to run multiple apps smoothly.

 

Good luck,

 

Randy

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Sep 01, 2020 0
Adobe Employee ,
Sep 01, 2020

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What version of MacOS are you running? You may need to update your MacOS version if you are still running the MacOS version that was current when you bought your computer over four years ago.

 

- Dov Isaacs, Principal Scientist, Adobe

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Adobe Community Professional ,
Sep 01, 2020

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Hi Aaron:

 

Here are the system requirements for InDesign. Start by working your way down the list. If your system falls short of these specs, InDesign will not install.

 

~Barb 

Screen Shot 2020-09-01 at 9.14.41 AM.png

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Adobe Community Professional ,
Sep 01, 2020

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Hi Aaron.

 

On your Mac, there are actually two places where you can find updates. If you go to your Apple menu>App Store... menu command and check the Updates panel, this will often list only the individual applications within your OS that need updates, not always the MacOS itself. If you return to the Home panel, at the top you will see the opportunity to update to the latest version of the MacOS for your system, with a Download button.

 

If you open your Apple Menu>Settings menu command and open the Notifications icon, (your first hint might be that there is a red circle at the upper-right of the icon), you may also see a notification to update your operating system.

 

Before you do that, be advised that any 32-bit applications, or 32-bit applications adapted to run in a 64-bit environment, you have installed on your Mac will be obsoleted by the upgrade to the latest version MacOS Catalina 10.15.6. As long as that isn't an issue, getting your 2016 MacBook Air up to speed with Catalina should let you be able to run Creative Cloud 2020 apps. Not quickly — the minimum requirement for 4GB of RAM is more realistically 8GB with a lot of patience, and preferably a minimum of 16GB to run multiple apps smoothly.

 

Good luck,

 

Randy

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