Unable to create new file by clicking Create New on on InDesign's home screen

[Lydia5FAA]

I've just downloaded InDesign for my uni project, but whenever I press create new, or try to open a new document it doesn't open anything, a box breifly pops up and then it disappears. I tried rebuilding my preferences but nothing has changed. Thanks

{Renamed by MOD}

[juans22324056]

Im having the same issue, just bought a mac mini couple weeks ago, trying to open a document o creating a new one and doesnt do anything, on other forums they are saying you should deactivate the GPU performance but in my option it says now GPU compatible found.... no idea how to solve it as illustrator and photoshop working fine tho

[Srishti Bali]

Hi there,

Sorry about the delay. I am hopeful that the issue was fixed by now. If not, please try following these steps one by one and let us know how it goes: 

• Rename CEP folder from following locations.  
  MAC: /Library/Application Support/Adobe  to CEP.old 
  Windows: C:\Program Files (x86)\Common Files\Adobe\CEP 
   
• If that doesn't help, rename extensions folder from  
  MAC: /Library/Application Support/Adobe/UXP to extensions.old 
  Windows: C:\Program Files\Common Files\Adobe\UXP 

• If that doesn't help either, uninstall the application using Cleaner tool (https://helpx.adobe.com/in/creative-cloud/kb/cc-cleaner-tool-installation-problems.html) and reinstall from the Creative Cloud Desktop app (https://helpx.adobe.com/in/download-install/using/download-creative-cloud-apps.html). 

While performing each step, please make sure that all Adobe apps are closed.  

Feel free to let us know if you still need assistance. We'd be happy to help. 

Regards,

Srishti