Indesign not working after installation

New Here ,
Jan 26, 2021 Jan 26, 2021

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After installing Indesign and lunched it, I got an error message ''The system cannot find the path specified''. The software opened after closing the error message but nothing is working. When I click Create new, I just get a blank dialog box with this (ccx_fnft_dialog_name) at the top of it.

Pls, I need your help.

THANKS. 

TOPICS
Activation billing and install, Bug, How to, Performance, Scripting, Sync and storage

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correct answers 1 Correct Answer

Adobe Employee , Jan 30, 2021 Jan 30, 2021
Hi there,   Sorry to hear about your experience. In addition to the suggestion given by Derek, you may also try Creative Cloud Cleaner tool(https://helpx.adobe.com/in/creative-cloud/kb/cc-cleaner-tool-installation-problems.html) to remove the existing installation & reinstall the app once done. Hope it helps.   Regards, Ashutosh

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Adobe Community Professional ,
Jan 27, 2021 Jan 27, 2021

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Assuming you have the correct system requirements, including plenty of RAM and spare disk capacity, unistall InDesign using the drop-down menu in the Creative Cloud app and reinstall InDesign again to see if that resolves the issue.

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New Here ,
Feb 13, 2021 Feb 13, 2021

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It is working now! After I've upgraded my system and using the Creative Cloud Cleaner Tool to remove the existing installation & reinstall it.

Thanks for the help.

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Adobe Employee ,
Jan 30, 2021 Jan 30, 2021

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Hi there,

 

Sorry to hear about your experience. In addition to the suggestion given by Derek, you may also try Creative Cloud Cleaner tool(https://helpx.adobe.com/in/creative-cloud/kb/cc-cleaner-tool-installation-problems.html) to remove the existing installation & reinstall the app once done.

Hope it helps.

 

Regards,

Ashutosh

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New Here ,
Feb 13, 2021 Feb 13, 2021

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It worked. After I've upgraded my system and using the Creative Cloud Cleaner Tool to remove the existing installation & reinstall it.

Thanks for the help.

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