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InDesign PDF (Mac) not printing properly from Windows PC

Community Beginner ,
Sep 25, 2020

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The PDF's I make on my Mac don't print right from my colleagues' windows PC. All the linked content seems te be missing, text prints ok. I've tried several different PDF settings but nothing seems to work. PDF's from Illustrator print just fine, so the problem is really with InDesign.

 

Can someone please help me out? Maybe someone has the ideal combination of PDF settings?

I'm on a Mac, using InDesign 2020.

 

Thanks in advance, greetings from the Netherlands.

 

IMG_1887.jpeg

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Correct answer by BobLevine | Most Valuable Participant

The OP sent me the files and there is nothing wrong with them. I suspect the colleague may be using a substandard PDF reader or the printer may need more RAM.

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InDesign PDF (Mac) not printing properly from Windows PC

Community Beginner ,
Sep 25, 2020

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The PDF's I make on my Mac don't print right from my colleagues' windows PC. All the linked content seems te be missing, text prints ok. I've tried several different PDF settings but nothing seems to work. PDF's from Illustrator print just fine, so the problem is really with InDesign.

 

Can someone please help me out? Maybe someone has the ideal combination of PDF settings?

I'm on a Mac, using InDesign 2020.

 

Thanks in advance, greetings from the Netherlands.

 

IMG_1887.jpeg

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Correct answer by BobLevine | Most Valuable Participant

The OP sent me the files and there is nothing wrong with them. I suspect the colleague may be using a substandard PDF reader or the printer may need more RAM.

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Sep 25, 2020 0
Most Valuable Participant ,
Sep 25, 2020

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I don't think the issue is with InDesign at all...the problem is with how the PDF is created or with the application viewing or printing the PDF.

Without seeing your files and knowing more about what's going on, there's no way to know.

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Sep 25, 2020 2
Community Beginner ,
Sep 27, 2020

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Hi Bob,

 

Can I send you the PDF and /or InDesign package so you can have a look at it, if yes, how?

 

Kind regards, Koen Schrauwen

 

 

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Sep 27, 2020 0
Most Valuable Participant ,
Sep 27, 2020

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Package it up. Put it in a Dropbox folder and share it.

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Sep 27, 2020 0
Adobe Community Professional ,
Sep 25, 2020

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It's quite likely that it's the fault of the PDF reader used by your colleague. Many PDF readers (those in web browsers, for example) are poorly written and don't support PDF standards. They are incapable of properly displaying and printing documents documents intended for high quality printing. Tell your colleague to get a copy of the free Adobe Reader and view your document there.

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Sep 25, 2020 2
Most Valuable Participant ,
Sep 25, 2020

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Of course, beyond Acrobat / Reader, this is always an issue but I'd be interested in seeing the PDF and then the InDesign files.

There's no real default PDF reader on Windows so most users, IME, do have Reader installed.

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Sep 25, 2020 2
Community Beginner ,
Sep 27, 2020

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Hi Steve,

 

Thanks for you reply.

The problem isn't visible when viewing the PDF, the PDF displays / previews just fine. Only when we print the PDF we see that the linked images are missing and the print only shows the text.

 

Kind regards, Koen Schrauwen

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Sep 27, 2020 0
Most Valuable Participant ,
Sep 28, 2020

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The OP sent me the files and there is nothing wrong with them. I suspect the colleague may be using a substandard PDF reader or the printer may need more RAM.

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Sep 28, 2020 0