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InDesign Problems; Need Help

Community Beginner ,
Sep 30, 2020

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I am using a 1 year old iMac with MacOS 10.15.7.

1. Indesign won't quit; you can select quit in menu but nothing hppes. I have to force quit to restart computer.

2. InDesign doesn't delete .idlk files when I close the file. In fact, with file closed, is I delete a residue .idlk file, it reappears.

3. When reopening after a forced quit, InDesign opens 10-12 "old", previously closed files.

I have:

1. Deleted preferences.

2. Uninstalled and reinstalled InDesign.

3. Deleted InDesign recovery files in InDesign cache.

Open to suggestions.

 

Bill Hinger

Adobe Community Professional
Correct answer by Barb Binder | Adobe Community Professional

Hi Bill:

 

I deleted only the recovery files, I didn't delete the entire cache.

Then I would move on to rebuilding the cache/preferences. It you are nervous about it, you can move the files/folders to the desktop, or rename them, in lieu of deleting them. Be sure to read the entire post before starting.

 

~Barb 

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InDesign Problems; Need Help

Community Beginner ,
Sep 30, 2020

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I am using a 1 year old iMac with MacOS 10.15.7.

1. Indesign won't quit; you can select quit in menu but nothing hppes. I have to force quit to restart computer.

2. InDesign doesn't delete .idlk files when I close the file. In fact, with file closed, is I delete a residue .idlk file, it reappears.

3. When reopening after a forced quit, InDesign opens 10-12 "old", previously closed files.

I have:

1. Deleted preferences.

2. Uninstalled and reinstalled InDesign.

3. Deleted InDesign recovery files in InDesign cache.

Open to suggestions.

 

Bill Hinger

Adobe Community Professional
Correct answer by Barb Binder | Adobe Community Professional

Hi Bill:

 

I deleted only the recovery files, I didn't delete the entire cache.

Then I would move on to rebuilding the cache/preferences. It you are nervous about it, you can move the files/folders to the desktop, or rename them, in lieu of deleting them. Be sure to read the entire post before starting.

 

~Barb 

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Sep 30, 2020 0
Adobe Community Professional ,
Sep 30, 2020

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Are your other CC apps working OK?

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Community Beginner ,
Sep 30, 2020

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No problems with any other CC apps.

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Adobe Community Professional ,
Sep 30, 2020

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3. Deleted InDesign recovery files in InDesign cache.

I'm not clear if this means you deleted the InDesign cache (or just the recovery files).

https://www.rockymountaintraining.com/adobe-indesign-rebuilding-preferences-cache/

 

Where are you saving the InDesign files? A local drive? Network drive? Dropbox or similar?

And when did this start happening? Was it right after the very recent 10.15.7 update or was it happening before?

 

~Barb

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Community Beginner ,
Sep 30, 2020

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I deleted only the recovery files, I didn't delete the entire cache.

It is on a local drive.

It actually started happening about a week ago, which was prior to the latest system update.

 

Bill

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Adobe Community Professional ,
Sep 30, 2020

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Hi Bill:

 

I deleted only the recovery files, I didn't delete the entire cache.

Then I would move on to rebuilding the cache/preferences. It you are nervous about it, you can move the files/folders to the desktop, or rename them, in lieu of deleting them. Be sure to read the entire post before starting.

 

~Barb 

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Community Beginner ,
Sep 30, 2020

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Deleting the entire cache worked. Thanks so much!

 

Bill

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Adobe Community Professional ,
Sep 30, 2020

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Great news, Bill!

 

~Barb 

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