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Indesign "Publish Online" Not Working

New Here ,
May 20, 2020

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I'm getting an error when trying to publish a document.

Is this a known error on Adobe's side that is being worked on? Could be related to a recent update as it has worked fine before updating.

Adobe Community Professional
Correct answer by Steve_Werner | Adobe Community Professional

As of 5 pm Pacific time on Wednesday, 20 May, the Adobe status link that Ashutosh provided shows that the AWS issues are fixed. You should try Publish Online now to see if that fixed your problem.

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Bug, Performance, Publish online

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Indesign "Publish Online" Not Working

New Here ,
May 20, 2020

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I'm getting an error when trying to publish a document.

Is this a known error on Adobe's side that is being worked on? Could be related to a recent update as it has worked fine before updating.

Adobe Community Professional
Correct answer by Steve_Werner | Adobe Community Professional

As of 5 pm Pacific time on Wednesday, 20 May, the Adobe status link that Ashutosh provided shows that the AWS issues are fixed. You should try Publish Online now to see if that fixed your problem.

Topics

Bug, Performance, Publish online

Views

996

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Adobe Employee ,
May 20, 2020

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Hi there,

 

Sorry to hear about your experience. We’re currently seeing issues with some of our services that run on AWS. Our teams are working urgently to get back online as soon as possible. Stay tuned here for updates: adobe.ly/2xSSmlE

 

Regards,

Ashutosh

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Adobe Community Professional ,
May 20, 2020

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As of 5 pm Pacific time on Wednesday, 20 May, the Adobe status link that Ashutosh provided shows that the AWS issues are fixed. You should try Publish Online now to see if that fixed your problem.

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New Here ,
May 22, 2020

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All good now, thanks!

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New Here ,
May 27, 2020

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writing from Italy, got this issuewriting from Italy, got this issue

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Adobe Employee ,
May 27, 2020

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Hi there,

 

Sorry to hear about your experience. We are currently seeing some issues with Adobe online services. Engineers are working urgently to fix the issue. Please check the status of the services on https://adobe.ly/2xSSmlE

 

Regards,

Ashutosh

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New Here ,
May 27, 2020

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I have the same problem, how long this could take?Captura de Pantalla 2020-05-27 a la(s) 12.54.23 p. m..pngCaptura de Pantalla 2020-05-27 a la(s) 12.55.55 p. m..png

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Community Beginner ,
May 27, 2020

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Publish online links are suddenly not working as of 2020.05.27.  I have version 15.0.3 which was updated on 2020.05.20...all was fine until this morning.  Links not working, fonts missing...please provide a solution.  Thank you.

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Adobe Community Professional ,
May 27, 2020

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I checked the Status link provided earlier:

 

https://adobe.ly/2xSSmlE

 

There was a problem earlier today which was fixed. I test one of my files and it worked fine as of 3:00 pm Pacific time.

 

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New Here ,
May 27, 2020

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I am having the same problem, my Published Online files are not working. 

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Adobe Community Professional ,
May 27, 2020

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Try now. There was a problem earlier today.

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New Here ,
May 27, 2020

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ImagenPegada-2.png

Publish Online still not working.

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Adobe Community Professional ,
May 27, 2020

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Try now. There was a problem earlier today.

 

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Community Beginner ,
May 27, 2020

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Thank you, the links are working again.  Are you aware of issues with missing fonts?  Can you provide some guidance there or should I address that matter in another conversation elsewhere?  Please advise.  Thank you

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Adobe Employee ,
May 29, 2020

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Hi there,

 

We regret the inconvenience. All Adobe services including fonts are up and running again. There should be no issues using online services.
You may always change status of the services on https://adobe.ly/2xSSmlE

Thanks for your patience.

 

Regards,

Ashutosh

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