Indesign "Publish Online" Not Working

New Here ,
May 20, 2020 May 20, 2020

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I'm getting an error when trying to publish a document.

Is this a known error on Adobe's side that is being worked on? Could be related to a recent update as it has worked fine before updating.

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Bug, Performance, Publish online

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correct answers 4 Correct Answers

Adobe Community Professional , May 20, 2020 May 20, 2020
As of 5 pm Pacific time on Wednesday, 20 May, the Adobe status link that Ashutosh provided shows that the AWS issues are fixed. You should try Publish Online now to see if that fixed your problem.

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Adobe Employee , May 27, 2020 May 27, 2020
Hi there, Sorry to hear about your experience. We are currently seeing some issues with Adobe online services. Engineers are working urgently to fix the issue. Please check the status of the services on https://adobe.ly/2xSSmlE Regards, Ashutosh

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Adobe Community Professional , May 27, 2020 May 27, 2020
Try now. There was a problem earlier today.

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Adobe Employee , May 29, 2020 May 29, 2020
Hi there, We regret the inconvenience. All Adobe services including fonts are up and running again. There should be no issues using online services. You may always change status of the services on https://adobe.ly/2xSSmlE Thanks for your patience. Regards, Ashutosh

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Adobe Employee ,
May 20, 2020 May 20, 2020

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Hi there,

 

Sorry to hear about your experience. We’re currently seeing issues with some of our services that run on AWS. Our teams are working urgently to get back online as soon as possible. Stay tuned here for updates: adobe.ly/2xSSmlE

 

Regards,

Ashutosh

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Adobe Community Professional ,
May 20, 2020 May 20, 2020

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As of 5 pm Pacific time on Wednesday, 20 May, the Adobe status link that Ashutosh provided shows that the AWS issues are fixed. You should try Publish Online now to see if that fixed your problem.

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New Here ,
May 22, 2020 May 22, 2020

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All good now, thanks!

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New Here ,
May 27, 2020 May 27, 2020

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writing from Italy, got this issuewriting from Italy, got this issue

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Adobe Employee ,
May 27, 2020 May 27, 2020

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Hi there,

 

Sorry to hear about your experience. We are currently seeing some issues with Adobe online services. Engineers are working urgently to fix the issue. Please check the status of the services on https://adobe.ly/2xSSmlE

 

Regards,

Ashutosh

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New Here ,
May 27, 2020 May 27, 2020

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I have the same problem, how long this could take?Captura de Pantalla 2020-05-27 a la(s) 12.54.23 p. m..pngCaptura de Pantalla 2020-05-27 a la(s) 12.55.55 p. m..png

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Community Beginner ,
May 27, 2020 May 27, 2020

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Publish online links are suddenly not working as of 2020.05.27.  I have version 15.0.3 which was updated on 2020.05.20...all was fine until this morning.  Links not working, fonts missing...please provide a solution.  Thank you.

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Adobe Community Professional ,
May 27, 2020 May 27, 2020

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I checked the Status link provided earlier:

 

https://adobe.ly/2xSSmlE

 

There was a problem earlier today which was fixed. I test one of my files and it worked fine as of 3:00 pm Pacific time.

 

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Community Beginner ,
May 27, 2020 May 27, 2020

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I am having the same problem, my Published Online files are not working. 

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Adobe Community Professional ,
May 27, 2020 May 27, 2020

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Try now. There was a problem earlier today.

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New Here ,
May 27, 2020 May 27, 2020

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ImagenPegada-2.png

Publish Online still not working.

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Adobe Community Professional ,
May 27, 2020 May 27, 2020

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Try now. There was a problem earlier today.

 

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Community Beginner ,
May 27, 2020 May 27, 2020

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Thank you, the links are working again.  Are you aware of issues with missing fonts?  Can you provide some guidance there or should I address that matter in another conversation elsewhere?  Please advise.  Thank you

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Adobe Employee ,
May 29, 2020 May 29, 2020

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Hi there,

 

We regret the inconvenience. All Adobe services including fonts are up and running again. There should be no issues using online services.
You may always change status of the services on https://adobe.ly/2xSSmlE

Thanks for your patience.

 

Regards,

Ashutosh

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New Here ,
May 27, 2020 May 27, 2020

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I have tried the same several times still not publishing. Restarted etc.

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New Here ,
May 27, 2020 May 27, 2020

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I believe it's not solved yet, I'm still having the problem and InDesign does not allow to publish a new document either.

Captura de pantalla 2020-05-27 a las 14.31.07.png

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Adobe Community Professional ,
May 27, 2020 May 27, 2020

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No problems using Publish Online in San Francisco. Wednesday, 27 May, 6:00 pm Pacific. I just uploaded a no file with no problems.

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New Here ,
Jun 22, 2020 Jun 22, 2020

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Hi- after updating to InDesign 2020 (i.e., 15/1 x64). (from InDesign 2019 (i.e., 14.03 x64)), I cannot "publish online" documents that I created in InDesign 2019 and now have opened in InDesign 2020 - InDesign 2020 crashes. If I create a new document in InDesign 2020, I am able to publish online.

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New Here ,
Jun 27, 2020 Jun 27, 2020

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Hi there,

I am having the same problem today, June 27th, 2020. Is there a solution yet?

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New Here ,
Oct 02, 2020 Oct 02, 2020

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  1. Go to InDesign Help Menu and choose Sign-out.
  2. Restart InDesign and sign-in again.
  3. Try publishing your documents again.online

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New Here ,
Oct 02, 2020 Oct 02, 2020

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Hi Thanks. This is working now.

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New Here ,
Nov 25, 2020 Nov 25, 2020

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Publish online links are suddenly not working.  I have version 16.0. All was fine until this morning.  Links not working, fonts missing...please provide a solution.  Thank you.Screen Shot 2020-11-25 at 12.23.46 PM.pngScreen Shot 2020-11-25 at 12.23.17 PM.pngScreen Shot 2020-11-25 at 12.22.32 PM.png

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New Here ,
Nov 25, 2020 Nov 25, 2020

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I'm having the same issue today (Nov. 25, 2020). All was fine and working yesterday. 

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Adobe Community Professional ,
Nov 25, 2020 Nov 25, 2020

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Many Adobe servers are down because they rely on Amazon AWS. Amazon AWS is having a widespread outage on the North American East Coast:

 

TechCrunch.Amazon Web Services outage takes a portion of the internet down with it.3 hours ago

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