Highlighted

InDesign repeatedly crashing/restarting Mac OSX Catalina

New Here ,
Oct 06, 2020

Copy link to clipboard

Copied

I just opened InDesign, an app in my Creative Cloud subscription, for the first time yesterday (I usually work in Lightroom and Photoshop). ID has crashed/restarted my computer several times in the last two days. I'm using it on a new Mac Pro running OSX Catalina. 

TOPICS
Performance

Views

97

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

InDesign repeatedly crashing/restarting Mac OSX Catalina

New Here ,
Oct 06, 2020

Copy link to clipboard

Copied

I just opened InDesign, an app in my Creative Cloud subscription, for the first time yesterday (I usually work in Lightroom and Photoshop). ID has crashed/restarted my computer several times in the last two days. I'm using it on a new Mac Pro running OSX Catalina. 

TOPICS
Performance

Views

98

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Oct 06, 2020 0
Adobe Community Professional ,
Oct 06, 2020

Copy link to clipboard

Copied

Try resetting the InDesign preferences.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Oct 06, 2020 0
Adobe Community Professional ,
Oct 06, 2020

Copy link to clipboard

Copied

Yeah, I'd suggest that too.  

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Oct 06, 2020 0
New Here ,
Oct 06, 2020

Copy link to clipboard

Copied

Hi Derek, thanks for the reply. I haven't changed any of the Preferences from their default settings, and I don't see any option for "Reset Preferences"?

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Oct 06, 2020 0
Most Valuable Participant ,
Oct 07, 2020

Copy link to clipboard

Copied

It would be highly unlikely for an application to take down the entire machine. More information might help.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Oct 07, 2020 1
New Here ,
Oct 07, 2020

Copy link to clipboard

Copied

Hi Bob, I just opened InDesign for the first time today and it quickly crashed the system and automatically restarted. Here's the crash report (pardon the overkill, way above my pay grade...) Thanks for your help if this is within your pay grade. 

 

mp_kdp_enter() timed-out on cpu 21, NMI-ing
mp_kdp_enter() NMI pending on cpus: 0 1 2 3 4 5 6 7 8 9 10 11 13 14 15 16 17 18 19 20 22 23 24 25 26 27 28 29 30 31
mp_kdp_enter() timed-out during locked wait after NMI;expected 32 acks but received 2 after 23905387 loops in 1596000000 ticks
panic(cpu 21 caller 0xffffff801af2ebd8): "Ticket spinlock timeout; start: 0x103a9cf1ca6, end: 0x10408f023a6, current: 0x10408f04624, lock: 0xffffff801b8a1780, *lock: 0xa4, waiting for 0xa5, pre-NMI owner: 0, current owner: 0, owner CPU: 0xffffffff"@/AppleInternal/BuildRoot/Library/Caches/com.apple.xbs/Sources/xnu/xnu-6153.141.2/osfmk/kern/tlock.c:162
Backtrace (CPU 21), Frame : Return Address
0xffffff8ab2398af0 : 0xffffff801af1a65d
0xffffff8ab2398b40 : 0xffffff801b054a75
0xffffff8ab2398b80 : 0xffffff801b0465fe
0xffffff8ab2398bd0 : 0xffffff801aec0a40
0xffffff8ab2398bf0 : 0xffffff801af19d27
0xffffff8ab2398cf0 : 0xffffff801af1a117
0xffffff8ab2398d40 : 0xffffff801b6c1a6c
0xffffff8ab2398db0 : 0xffffff801af2ebd8
0xffffff8ab2398e20 : 0xffffff801af3f2eb
0xffffff8ab2398e50 : 0xffffff801af340be
0xffffff8ab2398e90 : 0xffffff801af64ffe
0xffffff8ab2398f20 : 0xffffff801b0338e3
0xffffff8ab2398f60 : 0xffffff801b04e663
0xffffff8ab2398f80 : 0xffffff801b045dfb
0xffffff8ab2398fd0 : 0xffffff801aec0bed
0xffffffbae3213c30 : 0xffffff801b421bea
0xffffffbae3213c90 : 0xffffff801b4261d6
0xffffffbae3213ce0 : 0xffffff801b4506ee
0xffffffbae3213d20 : 0xffffff801b454011
0xffffffbae3213e00 : 0xffffff801b456fad
0xffffffbae3213ed0 : 0xffffff801b4574d0
0xffffffbae3213f40 : 0xffffff801b584be7
0xffffffbae3213fa0 : 0xffffff801aec1206

BSD process name corresponding to current thread: Core Sync
Boot args: chunklist-security-epoch=0 -chunklist-no-rev2-dev chunklist-security-epoch=0 -chunklist-no-rev2-dev

Mac OS version:
19H2

Kernel version:
Darwin Kernel Version 19.6.0: Mon Aug 31 22:12:52 PDT 2020; root:xnu-6153.141.2~1/RELEASE_X86_64
Kernel UUID: 05D51A3D-3A87-3FF0-98C3-9CF3827A3EDD
Kernel slide: 0x000000001ac00000
Kernel text base: 0xffffff801ae00000
__HIB text base: 0xffffff801ad00000
System model name: MacPro7,1 (Mac-27AD2F918AE68F61)
System shutdown begun: NO

System uptime in nanoseconds: 10731249929034
last loaded kext at 9774103945424: >!UAudio 323.4 (addr 0xffffff7fa1f70000, size 434176)
last unloaded kext at 9761180140888: >!UAudio 323.4 (addr 0xffffff7fa1f70000, size 434176)
loaded kexts:
>!AUpstreamUserClient 3.6.8
>!AMCCSControl 1.14
@kext.AMDRadeonX6000 3.1.0
@kext.AMDRadeonServiceManager 3.1.0
>!AGraphicsDevicePolicy 5.2.6
@fileutil 20.036.15
@AGDCPluginDisplayMetrics 5.2.6
>!AHV 1
|IOUserEthernet 1.0.1
|IO!BSerialManager 7.0.6f7
>AGPM 111.4.4
>!APlatformEnabler 2.7.0d0
>X86PlatformShim 1.0.0
>pmtelemetry 1
@DonT_Steal_Mac_OS_X 7.0.0
>BridgeAudioCommunication 6.70.7
>!AThunderboltIP 3.1.4
>!ABridgeAudio!C 6.70.7
>!AGFXHDA 100.1.429
>!AAVEBridge 6.1
>!A!ISlowAdaptiveClocking 4.0.0
>!A!IMCEReporter 115
>!A!IPCHPMC 2.0.1
@filesystems.autofs 3.0
>BCMWLANFirmware4355.Hashstore 1
>BCMWLANFirmware4364.Hashstore 1
>BCMWLANFirmware4377.Hashstore 1
@filesystems.hfs.kext 522.100.5
@BootCache 40
>!ABCMWLANBusInterfacePCIe 1
@!AFSCompression.!AFSCompressionTypeDataless 1.0.0d1
@!AFSCompression.!AFSCompressionTypeZlib 1.0.0
>!AVirtIO 1.0
@filesystems.apfs 1412.141.1
@private.KextAudit 1.0
>!AAHCIPort 341.140.1
>!AACPIButtons 6.1
>!ASMBIOS 2.1
>!AACPIEC 6.1
>!AAPIC 1.7
$!AImage4 1
@nke.applicationfirewall 303
$TMSafetyNet 8
@!ASystemPolicy 2.0.0
|EndpointSecurity 1
>!UAudio 323.4
>!ASMBus!C 1.0.18d1
@kext.AMDRadeonX6700HWLibs 1.0
|IOAccelerator!F2 438.7.3
@kext.AMDRadeonX6000HWServices 3.1.0
>!AGraphicsControl 5.2.6
|IOAVB!F 850.1
|IO!BHost!CUARTTransport 7.0.6f7
|IO!BHost!CTransport 7.0.6f7
@kext.AMDRadeonX6000Framebuffer 3.1.0
@!AGPUWrangler 5.2.6
>!AHIDKeyboard 209
>usb.cdc.acm 5.0.0
>usb.serial 6.0.0
|IONDRVSupport 576.1
>!A16X50Serial 3.2
@kext.AMDSupport 3.1.0
@!AGraphicsDeviceControl 5.2.6
|IOGraphics!F 576.1
>X86PlatformPlugin 1.0.0
|IOSlowAdaptiveClocking!F 1.0.0
>IOPlatformPlugin!F 6.0.0d8
@plugin.IOgPTPPlugin 840.3
|IOEthernetAVB!C 1.1.0
@kext.triggers 1.0
>usb.!UHub 1.2
>usb.cdc.ncm 5.0.0
>!AThunderboltDPOutAdapter 6.2.6
>!AThunderboltPCIUpAdapter 2.5.4
>usb.cdc 5.0.0
>usb.networking 5.0.0
>usb.!UHostCompositeDevice 1.2
>!AHPM 3.4.4
>!A!ILpssI2C!C 3.0.60
>!A!ILpssDmac 3.0.60
>!AThunderboltPCIDownAdapter 2.5.4
>!AThunderboltDPInAdapter 6.2.6
>!AThunderboltDPAdapter!F 6.2.6
>!ABCMWLANCore 1.0.0
>IOImageLoader 1.0.0
|IO80211!FV2 1200.12.2b1
>corecapture 1.0.4
|IOSkywalk!F 1
>!AEthernetAquantiaAqtion 1.0.64
>mDNSOffloadUserClient 1.0.1b8
|IOSurface 269.11
@filesystems.hfs.encodings.kext 1
|IOAudio!F 300.2
@vecLib.kext 1.2.0
|IOSerial!F 11
>!AThunderboltNHI 5.8.6
|IOThunderbolt!F 7.6.1
|IOAHCIBlock!S 316.100.5
|IOUSB!F 900.4.2
>usb.!UVHCIBCE 1.2
>usb.!UVHCI 1.2
>usb.!UVHCICommonBCE 1.0
>usb.!UVHCICommon 1.0
>!AEffaceableNOR 1.0
|IOBufferCopy!C 1.1.0
|IOBufferCopyEngine!F 1
|IONVMe!F 2.1.0
>!A!ILpssI2C 3.0.60
|IOAHCI!F 290.0.1
>usb.!UXHCIPCI 1.2
>usb.!UXHCI 1.2
>!AEFINVRAM 2.1
>!AEFIRuntime 2.1
>!ASMCRTC 1.0
|IOSMBus!F 1.1
|IOHID!F 2.0.0
$quarantine 4
$sandbox 300.0
@kext.!AMatch 1.0.0d1
>!AKeyStore 2
>!UTDM 489.120.1
|IOSCSIBlockCommandsDevice 422.120.3
>!ACredentialManager 1.0
>!AFDEKeyStore 28.30
>!AEffaceable!S 1.0
>!AMobileFileIntegrity 1.0.5
@kext.CoreTrust 1
|CoreAnalytics!F 1
|IOTimeSync!F 840.3
|IONetworking!F 3.4
>DiskImages 493.0.0
|IO!B!F 7.0.6f7
|IO!BPacketLogger 7.0.6f7
>!ASSE 1.0
>KernelRelayHost 1
>!ASEPManager 1.0.1
>IOSlaveProcessor 1
|IOUSBMass!SDriver 157.140.1
|IOSCSIArchitectureModel!F 422.120.3
|IO!S!F 2.1
|IOUSBHost!F 1.2
>usb.!UCommon 1.0
>!UHostMergeProperties 1.2
>!ABusPower!C 1.0
|IOReport!F 47
>!AACPIPlatform 6.1
>!ASMC 3.1.9
>watchdog 1
|IOPCI!F 2.9
|IOACPI!F 1.4
@kec.pthread 1
@kec.corecrypto 1.0
@kec.Libm 1

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Oct 07, 2020 0
Advisor ,
Oct 07, 2020

Copy link to clipboard

Copied

This is a kernal panic, equivalent to a blue screen in Windows.

 

The crash did not happen within InDesign, but within the "BSD process name corresponding to current thread: Core Sync"

 

This could be a memory hardware defect but also a bad kernal extension.

 

See https://support.apple.com/guide/mac-help/diagnose-problems-mh35727/mac for memory hardware tests.

 

Following https://superuser.com/questions/273842/macbook-pro-kernel-panics to see whether there are non-Apple kernal extensions, open a terminal, then run the command "kextstat | grep -v com.apple"

 

Also make sure to have a full backup, or multiple independent ones, just in case ...

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Oct 07, 2020 0
Participant ,
Oct 11, 2020

Copy link to clipboard

Copied

Well, there is an "Core Sync.app" which comes with the Creative Cloud app.
Maybe reinstall or try the repair function which comes up during deinstall of the Creative Cloud app.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Oct 11, 2020 0