Indesign runs as admin but doesn't work from user session?

New Here ,
Jan 13, 2021

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Hi;

Hello there; I can open the program through Creative Cloud Desktop, but when I run it from the start menu of my computer, the program gives the following error. The program works only when I log in as admin. I deleted the profile files in the Appdata folder under Users (InDesign_Cache =% USERPROFILE% \ AppData \ Local \ Adobe \ InDesign \ InDesign_Preferences =% USERPROFILE% \ AppData \ Roaming \ Adobe \ InDesign) The program does not work although I give admin privileges to all folders related to files and indesign.

Does anyone have an opinion?

Thanks.

Error Logs : https://pastebin.com/p8M1f2QJ

 

Hi there,

 

Sorry to hear about this trouble. Look like you are working on a Windows machine. I would request if you could try these steps and share your observations with us.

  • Open Windows Event Viewer logs from C:\WINDOWS\system32\config\folder.
  • Check the logs for a faulty module path for InDesign 
    %programfiles%\Adobe\Adobe InDesign[version] \PMRuntime.dll.
  • Run the app as administrator.
  • Right-click InDesign in the Start menu and select Run as Administrator.

 

Looking forward to your response!

 

Regards,

Srishti

TOPICS
Activation billing and install, InCopy workflow, Performance

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Indesign runs as admin but doesn't work from user session?

New Here ,
Jan 13, 2021

Copy link to clipboard

Copied

Hi;

Hello there; I can open the program through Creative Cloud Desktop, but when I run it from the start menu of my computer, the program gives the following error. The program works only when I log in as admin. I deleted the profile files in the Appdata folder under Users (InDesign_Cache =% USERPROFILE% \ AppData \ Local \ Adobe \ InDesign \ InDesign_Preferences =% USERPROFILE% \ AppData \ Roaming \ Adobe \ InDesign) The program does not work although I give admin privileges to all folders related to files and indesign.

Does anyone have an opinion?

Thanks.

Error Logs : https://pastebin.com/p8M1f2QJ

 

Hi there,

 

Sorry to hear about this trouble. Look like you are working on a Windows machine. I would request if you could try these steps and share your observations with us.

  • Open Windows Event Viewer logs from C:\WINDOWS\system32\config\folder.
  • Check the logs for a faulty module path for InDesign 
    %programfiles%\Adobe\Adobe InDesign[version] \PMRuntime.dll.
  • Run the app as administrator.
  • Right-click InDesign in the Start menu and select Run as Administrator.

 

Looking forward to your response!

 

Regards,

Srishti

TOPICS
Activation billing and install, InCopy workflow, Performance

Views

36

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Jan 13, 2021 0
Adobe Employee ,
Jan 14, 2021

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Hi there,

 

Sorry to hear about this trouble. Look like you are working on a Windows machine. I would request if you could try these steps and share your observations with us.

  • Open Windows Event Viewer logs from C:\WINDOWS\system32\config\folder.
  • Check the logs for a faulty module path for InDesign 
    %programfiles%\Adobe\Adobe InDesign[version] \PMRuntime.dll.
  • Run the app as administrator.
  • Right-click InDesign in the Start menu and select Run as Administrator.

 

Looking forward to your response!

 

Regards,

Srishti

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Translate

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Report

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