InDesign Server taking long time to initialize

New Here ,
Apr 22, 2021 Apr 22, 2021

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SUMMARY

Recently it's been taking longer than 5 minutes for InDesign Server to spin up a new instance when executed by Windows system. This issue appears to be user specific. 

 

SYSTEM

Operating system version: Microsoft Windows Server 2012 R2 Standard

Processors: Intel Xeon CPU E5-2690 v4 @ 2.60GHz x 4

Adobe InDesign CC Server 2017 12.0.0.81

 

ISSUE:

InDesign server seems to be taking a long time (> 5 minutes) during initialization.

 

COMMAND:

./InDesignServer.exe -configuration [name] -port [number]

 

OUTPUT:

Initializing InDesignServer for port 57106: ================================================================================

InDesign CC Server Version 12.0 x64 .

Copyright 1999-2016 Adobe Systems Incorporated and its licensors. 

All rights reserved. See the other legal notices in the ReadMe. ================================================================================

Fri Apr 16 12:54:43 2021 INFO [server] Initializing

Fri Apr 16 12:54:43 2021 INFO [server] Loading the application

Fri Apr 16 12:54:43 2021 INFO [server] Scanning for plug-ins

Fri Apr 16 12:54:43 2021 INFO [server] Registering 114 plug-ins

Fri Apr 16 12:54:43 2021 INFO [server] Completing Object Model

Fri Apr 16 12:54:43 2021 INFO [server] Saving Object Model

Fri Apr 16 12:54:43 2021 INFO [server] Initializing plug-ins

Fri Apr 16 12:54:43 2021 INFO [server] Calling Early Initializers

Fri Apr 16 12:54:43 2021 INFO [server] Starting up Service Registry

Fri Apr 16 12:54:44 2021 INFO [server] Executing startup services

Fri Apr 16 12:54:44 2021 INFO [server] Using configuration indesign-manager-ws-configuration-slot-22 Fri Apr 16 12:54:44 2021 INFO [server] Initializing Application

Fri Apr 16 12:54:44 2021 INFO [server] Completing Initialization

Fri Apr 16 12:54:44 2021 INFO [server] Calling Late Initializers

Fri Apr 16 12:54:45 2021 INFO [server] Image previews are off

Fri Apr 16 12:54:45 2021 INFO [server] Server Running

Fri Apr 16 12:54:45 2021 INFO [javascript] Executing File: C:\Program Files\Adobe\Adobe InDesign CC Server 2017\Scripts\startup scripts\ConnectInstancesToESTK.js

Fri Apr 16 12:54:45 2021 INFO [javascript] Executing File: C:\Program Files\Adobe\Adobe InDesign CC Server 2017\Scripts\converturltohyperlink\startup scripts\ConvertURLToHyperlinkMenuItemLoader.jsx

Fri Apr 16 12:54:45 2021 INFO [javascript] Executing File: C:\Program Files\Adobe\Adobe InDesign CC Server 2017\Scripts\converturltohyperlink\ConvertURLToHyperlinkMenuItem.jsxbin

 

ANALYSIS:

The application appears to be getting stuck either during or after executing C:\Program Files\Adobe\Adobe InDesign CC Server 2017\Scripts\converturltohyperlink\ConvertURLToHyperlinkMenuItem.jsxbin

This issue is user specific. In this case, the user is the Windows system. When we launch the application as a different user we do not have this problem.

 

ATTEMPTED SOLUTIONS:

- Restarting the application

- Restarting the server

- Deleted user specific temp files in C:\Users\<username>\AppData\Roaming\Adobe\Indesign Server\<version>\<locale>

 

OTHER
It's worth noting that is problem seems to be very similar to this issue:
https://community.adobe.com/t5/indesign/indesign-server-startup-memory-issues/td-p/11500657

However, we removed the temp files and the application continued to take a long time to initialize.

TOPICS
Bug, Performance, Server developers

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Adobe Employee ,
Apr 26, 2021 Apr 26, 2021

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LATEST

Hi there,

 

Sorry to hear about this trouble. I would request if you could share the logs from your machine. Steps are shared here. I would great if you could share the script as well.

 

Regards,

Srishti

 

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