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InDesign Share for Review creates a new file

New Here ,
Aug 14, 2020

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I am working on a project that was shared with co-workers through the InDesign review modality.  It created a link and the comments were seen in realtime by all the partners.  During my most recent update, it doesn't seem to want to update the file already existing online, it simply creates a new file that is missing the original comments.  I've received the unable to connect to the public server error.  Essentially, why isn't the original file updating?

 

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InDesign Share for Review creates a new file

New Here ,
Aug 14, 2020

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I am working on a project that was shared with co-workers through the InDesign review modality.  It created a link and the comments were seen in realtime by all the partners.  During my most recent update, it doesn't seem to want to update the file already existing online, it simply creates a new file that is missing the original comments.  I've received the unable to connect to the public server error.  Essentially, why isn't the original file updating?

 

{Renamed by MOD}

TOPICS
Performance

Views

46

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Aug 14, 2020 0
Adobe Employee ,
Aug 28, 2020

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Hi there,

 

Apologies for the delayed response. I'd request checking out this FAQ for detailed information on how Share for Review works. Hope it helps.

 

Regards,

Ashutosh

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Aug 28, 2020 1
Adobe Employee ,
Aug 29, 2020

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Hi there,

 

We're are sorry to hear about this trouble. This is definitely not a typical experience with the application unless "Create New Review" option from sharesheet (present in context menu of ellipses) is selected. Are comments missing in InDesign or its missing on the Web too?

 

Regards,

Srishti

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Aug 29, 2020 0