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InDesign Share to Review stopped working, turned blank

New Here ,
Sep 18, 2020

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I have been sharing indd documents via Share to Review to client for review purposes, today it turned blank and will not activate, I have restarted computers mutiple times and tried various different files. The Review feature is blank too.

 

The InDesign version is 15.1.2 and I am on the Mac 10.15.6 (19G2021). 

 

I used my account on a different mac and it is working fine.

 

Screenshot 2020-09-18 at 20.22.10.png

 

Screenshot 2020-09-18 at 20.32.28.png

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Bug, Import and export, Publish online

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InDesign Share to Review stopped working, turned blank

New Here ,
Sep 18, 2020

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I have been sharing indd documents via Share to Review to client for review purposes, today it turned blank and will not activate, I have restarted computers mutiple times and tried various different files. The Review feature is blank too.

 

The InDesign version is 15.1.2 and I am on the Mac 10.15.6 (19G2021). 

 

I used my account on a different mac and it is working fine.

 

Screenshot 2020-09-18 at 20.22.10.png

 

Screenshot 2020-09-18 at 20.32.28.png

TOPICS
Bug, Import and export, Publish online

Views

68

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Sep 18, 2020 1
New Here ,
Oct 02, 2020

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same thing here

 

 

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Oct 02, 2020 0
Adobe Employee ,
Oct 02, 2020

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Hi there,

 

Sorry to hear about your experience. I'd request resetting preferences of the InDesign once and let us know if it helps. You may follow the instructions below to do that:

For Windows 

  • Close all Adobe applications. 
  • Go to Locations : 
  • C:\Users\user\AppData\Roaming\Adobe  
  • C:\Users\user\AppData\Local\Adobe. 
  •  Rename InDesign folders to InDesign.old 
  • Launch InDesign from CC. 

  

For MAC  

  • Close all adobe applications 
  • Go to Locations:  
  • ~/Library/Caches 
  • ~/Library/Preferences 
  • Rename Adobe InDesign and com.adobe.indesign to Adobe InDesign.old and com.adobe.indesign.old 
  • Launch InDesign from the CC 

 

**Please note that resetting preferences will remove all the custom settings and InDesign will launch with default settings. This way all your old settings will be saved in .old folders and InDesign will recreate new folders with default settings.

Hope it helps.

 

Regards,

Ashutosh

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Oct 02, 2020 0