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InDesign showing graphics grey out when moving screen on macOS

Explorer ,
Jul 02, 2020

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recently had to get a new computer -- seems like closing windows in InDesign and Photoshop take about 4-5 secs after clicking the "x"  - now when I have illustrator graphics, text or photos in my document in move around in the document, they go missing (gray box with x) (photo attached)

 

My machine specs are :

Intel Core i7 - 9700F CPU @ 3.00 GHZ 8 core

64 GB of ram 

64 bit operating system

NVIDIA GeForce RTX 2060 with 164 MB memory

 

Monitor is BenQ PD3200U 4K UHD - hooked up via HDMI

 

Thanks in advance for the help and guidance

 

 

 

Annotation 2020-07-02 122357.png

 

 

{Renamed by MOD}

My machine specs are : Intel Core i7 - 9700F CPU @ 3.00 GHZ 8 core 64 GB of ram 64 bit operating system NVIDIA GeForce RTX 2060 with 164 MB memory Monitor is BenQ PD3200U 4K UHD - hooked up via HDMI
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InDesign showing graphics grey out when moving screen on macOS

Explorer ,
Jul 02, 2020

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recently had to get a new computer -- seems like closing windows in InDesign and Photoshop take about 4-5 secs after clicking the "x"  - now when I have illustrator graphics, text or photos in my document in move around in the document, they go missing (gray box with x) (photo attached)

 

My machine specs are :

Intel Core i7 - 9700F CPU @ 3.00 GHZ 8 core

64 GB of ram 

64 bit operating system

NVIDIA GeForce RTX 2060 with 164 MB memory

 

Monitor is BenQ PD3200U 4K UHD - hooked up via HDMI

 

Thanks in advance for the help and guidance

 

 

 

Annotation 2020-07-02 122357.png

 

 

{Renamed by MOD}

My machine specs are : Intel Core i7 - 9700F CPU @ 3.00 GHZ 8 core 64 GB of ram 64 bit operating system NVIDIA GeForce RTX 2060 with 164 MB memory Monitor is BenQ PD3200U 4K UHD - hooked up via HDMI
TOPICS
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Jul 02, 2020 0
Adobe Community Professional ,
Jul 02, 2020

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A gray box with an X in it is how InDesign displays images in Fast Display view, though I haven't heard about it turning itself on when you move an image. 

 

Can you start by showing us your Display Performance preferences?

 

~Barb

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Jul 02, 2020 0
Explorer ,
Jul 02, 2020

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Hi Barb, attached are my display preferences 

 

Annotation 2020-07-02 132446.png

My machine specs are : Intel Core i7 - 9700F CPU @ 3.00 GHZ 8 core 64 GB of ram 64 bit operating system NVIDIA GeForce RTX 2060 with 164 MB memory Monitor is BenQ PD3200U 4K UHD - hooked up via HDMI

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Jul 02, 2020 0
Adobe Employee ,
Aug 05, 2020

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Hi there, 

 

Sorry about the delay. I am hopeful that the issue is fixed by now. If not, try turning off GPU performance from InDesign preferneces and let us know how it goes:

gpu_preferencesID.png

 

 

Regards,

Srishti

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Aug 05, 2020 0
Explorer ,
Aug 05, 2020

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Thank for your response - issue is not fixed.

 

Im running InDesign on a windows 64bit machine and there is no GPU option? I looked at GPU specs for InDesign at adobe it looks like it only worls for Apple machines

My machine specs are : Intel Core i7 - 9700F CPU @ 3.00 GHZ 8 core 64 GB of ram 64 bit operating system NVIDIA GeForce RTX 2060 with 164 MB memory Monitor is BenQ PD3200U 4K UHD - hooked up via HDMI

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Aug 05, 2020 0