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Indesign startet nicht und stürzt ab

New Here ,
Jul 12, 2020

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Hello everybody,

For a week, Indesign (15.11) has always crashed on Windows 10 when starting, before that it worked perfectly.
All other programs like Photoshop and Illustrator run flawlessly.

Does anyone have any idea what it could be?

Various attempts to log in and out as well as reinstall did nothing.

 

Here is the crash report which I also sent to Adobe, unfortunately without feedback.

https://pastebin.com/e4upmKMY (Edited by MOD)

Hi there,

 

Sorry to hear about this issue. When did this start happening? Are there any recent changes made to your system? For example, system updates or antivirus installed recently? This error generally occurs due to Windows error generally after Windows update. Please try following steps and share results:

1) Preferences Reset for InDesign:

  • Close all Adobe applications.
  • Go to Locations :
  • C:\Users\user\AppData\Roaming\Adobe
  • C:\Users\user\AppData\Local\Adobe.
  • Delete or Rename InDesign folders.
  • Launch InDesign from CC.

2) Restart system

3) If that doesn't help, create a new user account (https://support.microsoft.com/en-in/help/4026923/windows-10-create-a-local-user-or-administrator-acc...) and check how it works there.

 

Looking forward to your response!

 

Regards,

Srishti

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Indesign startet nicht und stürzt ab

New Here ,
Jul 12, 2020

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Hello everybody,

For a week, Indesign (15.11) has always crashed on Windows 10 when starting, before that it worked perfectly.
All other programs like Photoshop and Illustrator run flawlessly.

Does anyone have any idea what it could be?

Various attempts to log in and out as well as reinstall did nothing.

 

Here is the crash report which I also sent to Adobe, unfortunately without feedback.

https://pastebin.com/e4upmKMY (Edited by MOD)

Hi there,

 

Sorry to hear about this issue. When did this start happening? Are there any recent changes made to your system? For example, system updates or antivirus installed recently? This error generally occurs due to Windows error generally after Windows update. Please try following steps and share results:

1) Preferences Reset for InDesign:

  • Close all Adobe applications.
  • Go to Locations :
  • C:\Users\user\AppData\Roaming\Adobe
  • C:\Users\user\AppData\Local\Adobe.
  • Delete or Rename InDesign folders.
  • Launch InDesign from CC.

2) Restart system

3) If that doesn't help, create a new user account (https://support.microsoft.com/en-in/help/4026923/windows-10-create-a-local-user-or-administrator-acc...) and check how it works there.

 

Looking forward to your response!

 

Regards,

Srishti

TOPICS
Performance

Views

111

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Jul 12, 2020 0
Advisor ,
Jul 13, 2020

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Wurde in letzter Zeit eine CEP Extension installiert? Die Aufruf-Kette oben, mit Adressen im 0x00007FFFD7E Bereich deutet darauf hin.

 

Das Modul

<binaryImage start="0x00007FFFD7E20000" end="0x00007FFFD8344000" path="adobe\PlugPlugOwl.dll"/>

wäre hier zuständig, "PlugPlug" ist das Adobe-eigene Plug-In für Einbindung von CEP, OWL ist eine Bezeichnung für das Fenster-UI.

 

Es kann natürlich auch ein Folgefehler von was ganz anderem sein, oder auch eine Adobe-eigene Verwendung von CEP.

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Jul 13, 2020 0
New Here ,
Jul 13, 2020

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Habe vor kurzem eine neue Lexware Warenwirtschaft installiert.

Was ist genau eine CEP?

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Jul 13, 2020 0
Advisor ,
Jul 13, 2020

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CEP (Common Extensibility Platform) ist eine spezielle Art von Scripten.

 

Die Installation von Lexware sollte keinen Einfluß auf InDesign haben.

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Jul 13, 2020 0
New Here ,
Jul 14, 2020

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Okay dank dir schon mal.

Wie kann ich das Problem jetzt beheben?

Hast du Lösungsansätze für mich?

 

Danke!

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Jul 14, 2020 0
Adobe Employee ,
Jul 17, 2020

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Hi there,

 

Sorry to hear about this issue. When did this start happening? Are there any recent changes made to your system? For example, system updates or antivirus installed recently? This error generally occurs due to Windows error generally after Windows update. Please try following steps and share results:

1) Preferences Reset for InDesign:

  • Close all Adobe applications.
  • Go to Locations :
  • C:\Users\user\AppData\Roaming\Adobe
  • C:\Users\user\AppData\Local\Adobe.
  • Delete or Rename InDesign folders.
  • Launch InDesign from CC.

2) Restart system

3) If that doesn't help, create a new user account (https://support.microsoft.com/en-in/help/4026923/windows-10-create-a-local-user-or-administrator-acc...) and check how it works there.

 

Looking forward to your response!

 

Regards,

Srishti

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Jul 17, 2020 0
Adobe Employee ,
Jul 20, 2020

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Hi there,

 

I'm hoping that the issue is resolved for you. 

If any of the above-mentioned solutions or suggestions helped, please mark them correct.

If not, do let us know so that we can assist you further.

 

Regards,

Sheena

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Jul 20, 2020 0