Indesign still can't package files in High Sierra

New Here ,
Dec 11, 2017

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I've made sure our updates on the mac are the most recent and I've kept indesign up to date

but I still get a packaging error when I have the files on a shared drive since I installed High sierra OS update on the mac.

Has anyone since resolved this issue or is this still outstanding?

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1 Correct Answer

Adobe Employee , Dec 12, 2017
SanyamTalwar Adobe Employee , Dec 12, 2017
We have verified this issue and it is currently under review.

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Most Valuable Participant ,
Dec 11, 2017

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This would appear to be a High Sierra issue and I wouldn’t discount whether it might not be Apple’s issue to fix.

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New Here ,
Dec 11, 2017

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Should I be raising a ticket with adobe or apple?

And if so what's the process?

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Adobe Community Professional ,
Dec 11, 2017

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There may be one already. Found at the link below:

Feature Requests/Bug Reports

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Most Valuable Participant ,
Dec 11, 2017

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Can’t hurt to report it to both.

Plenty of reports now that it’s pretty clearly a bug somewhere. FWIW, I’d be rooting for an Apple bug. They tend to get fixed a bit faster.

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Adobe Employee ,
Dec 12, 2017

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We have verified this issue and it is currently under review.

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New Here ,
Mar 29, 2018

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Was this issue corrected?

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Adobe Community Professional ,
Mar 29, 2018

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This may be fixed in the upcoming 10.3.4 macOS X update which may come as early as today (3/29).

InDesign CC 2018/High Sierra - Cannot package files

It's fixed in the beta of the new osX version.

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New Here ,
Aug 14, 2020

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Hi I am just coming across this today as I just got  a machine runing  high sierra 10.13.6,

I have both indesign cs5 and CC version

neither will package the files. Any suggestions?

Thanks in advance.

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Adobe Community Professional ,
Aug 14, 2020

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Michelle,

 

What happens when you try? Any error message?

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Adobe Community Professional ,
Mar 29, 2018

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The macOS X 10.13.4 update is now available. Try it again after you apply the update.

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Explorer ,
Mar 30, 2018

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New update is working with packaging files in indesign!!!

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New Here ,
Jan 07, 2019

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I have several users who are on OS 10.13.4 and InDesign 14.0.1.209 and are having the same problem of not being able to package files. Doesn't matter if it's on the server or the machine desktop. Just started happening within this last week

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