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INDESIGN STILL NOT WORKING.

Community Beginner ,
Sep 07, 2020

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I have a brand new imac.

I am runing Catalina 10.15.6. 3.6Ghz 8-Core Intel Core i9

32GB.

Indesign does not like it at all. I cannot work on it for anything longer than a minute before it stalls and gives me the beachball.

Please ADOBE - help here? IT works perfectly on my old imac 2015, but NOT THIS ONE. If this continues - I want my money back.

Any advice???

Adobe Community Professional
Correct answer by Derek Cross | Adobe Community Professional

Try resetting your InDesign preferences:

1) Close InDesign
2) Double click on Adobe InDesign's icon to launch it
3) QUICKLY hold down Ctrl+Alt+Shift. (for Windows) or CTL+OPT+CMD+Shift (for Mac OS X)
4) When a dialog appears, ask you “Delete InDesign Preference Files?” Click Yes.

(If you don't see the question do it again.)

 

If that doesn't work, uninstall InDesign, using the drop-down menu in the Creative Cloud app and run Adobe Cleaner before reinstalling InDesign.

https://helpx.adobe.com/uk/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

 

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INDESIGN STILL NOT WORKING.

Community Beginner ,
Sep 07, 2020

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I have a brand new imac.

I am runing Catalina 10.15.6. 3.6Ghz 8-Core Intel Core i9

32GB.

Indesign does not like it at all. I cannot work on it for anything longer than a minute before it stalls and gives me the beachball.

Please ADOBE - help here? IT works perfectly on my old imac 2015, but NOT THIS ONE. If this continues - I want my money back.

Any advice???

Adobe Community Professional
Correct answer by Derek Cross | Adobe Community Professional

Try resetting your InDesign preferences:

1) Close InDesign
2) Double click on Adobe InDesign's icon to launch it
3) QUICKLY hold down Ctrl+Alt+Shift. (for Windows) or CTL+OPT+CMD+Shift (for Mac OS X)
4) When a dialog appears, ask you “Delete InDesign Preference Files?” Click Yes.

(If you don't see the question do it again.)

 

If that doesn't work, uninstall InDesign, using the drop-down menu in the Creative Cloud app and run Adobe Cleaner before reinstalling InDesign.

https://helpx.adobe.com/uk/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

 

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Performance

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Sep 07, 2020 0
Adobe Community Professional ,
Sep 07, 2020

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Try resetting your InDesign preferences:

1) Close InDesign
2) Double click on Adobe InDesign's icon to launch it
3) QUICKLY hold down Ctrl+Alt+Shift. (for Windows) or CTL+OPT+CMD+Shift (for Mac OS X)
4) When a dialog appears, ask you “Delete InDesign Preference Files?” Click Yes.

(If you don't see the question do it again.)

 

If that doesn't work, uninstall InDesign, using the drop-down menu in the Creative Cloud app and run Adobe Cleaner before reinstalling InDesign.

https://helpx.adobe.com/uk/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

 

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Sep 07, 2020 1
Community Beginner ,
Sep 15, 2020

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Thanks. I ended up having to wipe the entire system again and then NOT migrate the work from old imac onto the new imac. Which is painful as I have jobs that are half finished and I have to open up all the fonts, etc as I go. So,
something in Indesign does not like something on my other imac. 

It's not ideal and I had to call Apple Support and another tech guy to work out the problem. 

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Sep 15, 2020 0
Adobe Community Professional ,
Sep 15, 2020

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Yeah, it can be an issue (or as you put it, painful) upgrading an application or an OS or a new Mac. Best not to do so halfway through a project (if there's an option!).

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Sep 15, 2020 0
Community Beginner ,
Sep 15, 2020

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Unfortunately I had bought the new imac for my work and didn't expect this problem as I've never had it before. So I had to make the decision to just work on it and continue jobs on there. I've got quite a few clients with ongoing work so there was no other choice other than giving it to my son but that really defeated the whole purpose of buying a new one. And when I checked to see if I could get my money back it was a pretty firm no. 😧

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Sep 15, 2020 0